The Customer Service Analyst 1 in CBPS is a multi skilled role servicing off-shore clients of Citi. The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, collections, billing and telesales types of calls.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   

Qualifications:

• At least 1 year of BPO International voice experience in customer service is a MUST
• College graduate or undergraduate with the above experience
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of up to 35,000 PH and other great benefits including:

• Ensure accuracy of research and compliance advice provided to members of sales force team
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Bereavement Assistance
• Total of 35 leaves credits in a year

​CAREER GROWTH:

• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza​
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

*BY APPLYING TO THIS JOB POSTING, I HEREBY AUTHORIZE CITI, ITS AUTHORIZED THIRD PARTIES, AND ITS/THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND THIRD PARTY SERVICE PROVIDERS TO HOLD, USE AND OTHERWISE PROCESS MY DATA IN CONNECTION WITH MY JOB APPLICATION

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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