POSITION: Banquet Manager    

DEPARTMENT: Food & Beverage 

REPORTS TO: Director of Food & Beverage Manager  

FLSA STATUS: Salaried, Exempt   

Summary 

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.  

The Broward County Convention Center is undergoing an exciting time of change and growth with new shows booking and a +$1bn expansion nearing completion in 2025 – this includes a new HQ Hotel, currently the largest ballroom in SE USA, multiple meetings rooms, exhibition hall and a brand-new kitchen leading to a total 1.2 m sqft (under roof) of LEED Gold-certified space across the campus. 

The Savor F&B team has a need for a dynamic and experienced Banquet Manager, to grow with the facility, with responsibilities for banquet operations and supervises activities relating to food & beverage service for facility events. 

Essential duties and responsibilities include, but not limited to: 

• Assigns functions to supervisory and service staff. 

• Trains assistants, captains, and service staff on a weekly basis. 

• Recommends and maintains service standards and procedures. 

• Monitors the physical condition of ballroom and function areas and reports to Engineering and housekeeping any area that needs attention. 

• Works with catering and housemen to event coordinators, security, and engineering on function room set-ups. 

• Oversees uniform control on banquet items. 

• Oversees banquet par stock on consumables. Monitors requisitions. 

• Assists in controlling food and beverage costs. Monitors waste. 

• Review captain's reports and sees they are distributed to proper people. 

• Periodically reviews guest checks for accuracy, which are done by captains, waiters, or other personnel. 

• Meet with all planners (daily) to review comments and concerns from their functions. 

• Hold Banquet meetings to inform staff of policy changes and feedback received from service personnel. 

• Coordinate with kitchen and stewarding on the timing and production of functions. 

• Oversees in conjunction with the appropriate department, the preparation, presentation and service of banquet food and beverage products to always ensure the highest quality (). 

• Tend to any special projects assigned that pertain to the over-all food and beverage operation. 

• Assures that a daily inspection report is done on all facilities so that they are continuously maintained by the proper areas. 

• Oversees the service by the individual employee, to include porters, waiters, and captains in order to maintain the standards of the center. 

•  Directs the removal of all items and cleaning of storerooms monthly. 

•  Takes or assigns the responsibility of counting the quantity of items received from the kitchen. 

• Takes or assigns the responsibility of counting the guests upon arrival and updating to give kitchen correct number. 

• Directs set up of special functions involving the center. 

• Manages last minute changes and inspects setup and staff for final conditions, will hold pre-function meetings to discuss meal, service and table assignments, etc. 

• Other duties as assigned. 

Supervisory Responsibilities     

• Oversees supervision of hourly staff. 

• Helps to develop and implement appropriate SOPs and training programs. 

• Fulfills supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. 

Work Contacts 

• Daily contact with the Food & Beverage Director, Operations/Sales/Culinary and Stewarding teams within F&B as well as Event Services and Utilities (and others as needed) for daily operations. 

Qualifications  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. 

Education and/or Experience           

• High school graduate or equivalent. 

• Three plus years related experience and/or training, or an equivalent combination of education and experience. 

• Bachelor’s degree preferred. 

• Minimum three years of management experience in a food and beverage facility servicing concessions, catering, and special events, or a similar venue.  

Skills and Abilities 

• Strong orientation to customer service and ability to collaborate with other staff members in the facility. 

• Excellent organizational, planning, communication, and interpersonal skills. 

• Ability to undertake and complete multiple tasks. 

• Strong written, verbal, and people skills. 

• Communicates efficiently and effectively. (Bilingual – English/Spanish – a plus) 

• Ability to function in a fast-paced, team-oriented environment. 

• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity. 

• Communicates efficiently and effectively, and effectively solves problems. 

• Ability to manage several direct reports. 

• Proficiency in Microsoft Office. 

Working Conditions 

• Works throughout the building. Subject to wet floors, temperature extremes and excessive noise; must be able to lift to 50 pounds in weight. 

•  Substantial walking and manual dexterity to operate equipment is required. 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women,

Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal

Contractor.    

Applicants that need reasonable accommodations to complete the application process may contact HR at (954) 302-8890.