Hi There!
Are you looking for a new opportunity or just exploring the market? You might be in the right place!

We're seeking a Strategic Implementation Coordinator to join our Customer Implementation team in Paris, France.

In this key role, you’ll orchestrate strategic account implementations, ensuring seamless collaboration between sales, customers, and operations.

What You’ll Be Doing:

• Project Management: Lead our project management process, assigning new projects to consultants and following internal procedures.
• Gatekeeper Excellence: Bridge Sales and Implementation, aligning projects with premium packages and assisting the Sales team to secure key deals.
• Documentation & Compliance: Ensure projects are documented, compliant, and feasible within timelines.
• Implementation Tracking: Monitor key implementations and rollouts, resolving blockers and providing status visibility.
• Customer Journey Advocate: Enhance customer journeys, promote our product, and expand our base through exceptional service.
• Innovation & Improvement: Drive projects to innovate and refine internal processes, ensuring a top-notch team experience and success.

What You’ll Bring:

• In-depth knowledge of the hospitality industry
• Expertise in managing multiple implementation projects for high-end customers
• Highly organized, self-motivated, and eager to learn
• Excellent communication and presentation skills in French and English (Required!)
• Strong attention to detail and focus on customer experience
• Soft skills in communication, training, and management

Even Better If You Have

• A passion for technology
• Technical or hardware installation/support skills
• Networking knowledge
• Experience in POS, SaaS, networking, and/or software

We believe you're more than your CV. Unsure if you fit? Hit ‘Apply’ and give it a try!

What Comes With The Role:

• Travel Opportunities: Engage with diverse cultures and markets within EMEA.
• Impactful Role: Influence strategic initiatives and customer satisfaction.
• Collaborative Environment: Join a supportive team valuing collaboration, innovation, and improvement.
• Professional Growth: Enjoy opportunities for professional development and career advancement.

Apply now and make a difference with us!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community

#Operations #Projectmanagement #Sales administration