About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a TaskUs Quality Analyst do? You will be responsible for creating an end-to-end improvement plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solutions work as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems.

Roles and Responsibilities:

• Audit calls/interactions/transactions for aligned agents 

• Coach agents for performance improvement

• Report performance for aligned span on a daily/weekly/monthly basis

• Provide inputs, basis audits, for briefings and training need identification 

• Partner with TLs in leading Team Meetings for metric improvement

• Participate in strategic projects for the campaign/LoB

• Identify and escalate any potential quality issues per the defined process

• Isolate and report defects; verify defect fixes

• Suggest process/system improvements based on common customer concerns

• Accomplish other responsibilities assigned by management

• Drive quality initiatives, contests, and campaigns for the assigned span

• Be updated on knowledge and serve as SME for the campaign/LoB

• Know, understand and apply the Health and Safety at Work policy.

• Properly use and take care of the personal protection elements, personal protection equipment and protection systems provided and implemented by the company for specific positions.

• Comply with the safety and health rules, responsibilities and regulations described by the company.

• Ensure the good order and cleanliness of their area.

• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, effects or possible effects on the environment, accidents and near misses, safety risks, process failures, nonconforming products and others that may affect.

• To ensure the integral care of their health and to perform work activities in a safe manner.

• Provide clear, truthful and complete information about their health condition.

• Comply with the rules, regulations, procedures and instructions of the company's OSHMS and the verbal and written indications in this regard.

• Inform the employer or contractor promptly about the hazards and latent risks in their workplace

• Attend and actively participate in training, induction, prevention and risk control activities defined by the company, the COPASST and the Coexistence Committee.

• Participate and contribute to the fulfillment of the OSH objectives.

• Communicate all suggestions and consult all concerns related to occupational health and safety.

• Before starting any activity, identify and analyze risk situations and implement the established and required work controls.

• Make rational use of paper, water, energy and natural resources.

• Elect or be elected as a member of the COPASST or Coexistence Committee.

• Participate in the identification of hazards, evaluation and assessment of risks.

• Know and apply the actions described in the emergency plan.

Technical skills & Qualifications:

• At least 2 years in college (BS or BA preferred)

• Minimum of 1-year experience as Quality Analyst (preferred)

• Basic Excel/Google Sheets skills

• Problem-solving skills

• Preferably familiar with the application of basic quality tools such as cause and effect, histogram, correlation, etc.

Competencies:

• Quality Assurance

• Data Analysis

• Process Improvement

• Compliance Management

• Root Cause Analysis

• Training & Development

• Communication Skills

• Attention to Detail

• Problem-Solving

• Time Management

About TaskUs

TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. 

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

TaskUs is an equal-opportunity employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.