Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Job Summary

The Telecommunications Engineer III designs, implements, and maintains a complex voice communications network to support Children's Hospital of Orange County and all associated clinics and other off site facilities. Designs, implements, and maintains voice and data protocols and connectivity components, network to system interfaces, analytical devices, communication servers, and related software. Works closely with clients, vendors, carriers, and other technical and non-technical staff to analyze business and technical requirements to develop options, recommendations, and associated cost benefits, while providing engineering design for implementations. Will research, evaluate and recommend new tools and technologies for the Telecom environment. Assess emerging technologies and make recommendations to information technology management. Oversee, certify, and assist in implementation and support of the enterprise Telecom environment.

Pay Range

Minimum $33.44 Midpoint $44.32 Maximum $55.18

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

* Required:

• Minimum five (5) years’ experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in designing, installing, maintaining, and servicing telephony equipment, call accounting, voicemail, and related systems.
• Experience with Cloud Based as well as on-prem Telecom environments
• Comprehensive experience troubleshooting complex systems.

* Preferred:

• Eight (8) years’ experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in designing, installing, maintaining, and servicing telephony equipment, call accounting, voicemail, and related systems
• Experience in a healthcare environment

Education

* Required: Bachelor's degree or additional four (4) years of equivalent experience in lieu of education.

* Preferred: None

Training

* Required: None Required

Specialized Skills

• Extensive experience in designing, implementing, and maintaining complex telecommunications systems, with a focus on PBX infrastructure.
• Proficiency in both on-premises and cloud-based PBX systems, including protocols such as SIP, H.323, and VoIP technologies.
• Strong knowledge of network infrastructure, including LAN, WAN, routers, switches, and firewalls, to ensure seamless integration and communication.
• Deep understanding of security protocols, encryption methods, and compliance requirements, such as HIPAA, to protect sensitive voice communications and ensure data privacy.
• Experience in managing and optimizing the performance of PBX systems, including call routing, trucking, and quality of service (QoS) configurations.
• Strong troubleshooting skills to identify and resolve complex technical issues in PBX systems and related network components.
• Proficiency in performance monitoring tools and analytics to proactively identify and address system performance bottlenecks and optimize call quality.
• Excellent project management skills, with the ability to handle multiple projects simultaneously and deliver results within timelines and budget constraints.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams, end-users, and vendors.
• Up-to-date knowledge of industry trends, emerging technologies, and best practices in telecommunications, particularly in the healthcare industry.

Licensure

* Required: None Required

* Preferred: Cisco UC Certification

Work Environments - Functional Demand:

Physical Activity Requirements:

Physical Activity Lifting

Sensory Requirements:

Environment Requirements:

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.