The Company: 

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Your Role at Impact:

The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third vendors. The role reports to the IT Manager located in New York City.

What You'll Do:

• Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
• Ensure IT general controls are in place for new and existing SaaS applications
• Occasionally, you will handle new user access, assists with issues, user permissions, and user terminations
• Perform IT integrations with the use of an API, service account, etc
• Conduct SaaS audits to ensure company resources are optimally being utilized
• Troubleshoot and resolve SaaS issues 
• Conduct research to understand, explain and resolve technology issues 
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Keeps up to date on the latest feature releases and implements these new functionality to the company

 

What You Have:

• 5+ years of end-user support
• 3+ years of dedicated application support
• Experience with IT integrations such as SSO, API, 3rd party app integrations
• Experience with SaaS migrations
• Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
• Ability to support predominantly a Mac based environment
• Ability to work independently and think creatively
• Experience with creating technical documentation and introducing new features to the company
• Understand information security principles and best practices

Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

• Unlimited PTO policy
  • Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• 6 month primary caregiver leave
• Training & Development
  • Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
• Restricted Stock Units
  • 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.