Posted:
10/9/2024, 9:24:03 AM
Location(s):
Victoria, Australia ⋅ Melbourne, Victoria, Australia
Experience Level(s):
Senior
Field(s):
Product
Workplace Type:
Hybrid
Head of Product – Commsee 2.0 (Crew Lead)
Do Work That Matters:
Commsee is Commbank’s unique, core assisted channel experience that supports our business in supporting the needs of our customers. Today it supports ~30,000 users on over 90,000 daily sessions across all our business capabilities.
CommSee 2.0 is an exciting rewrite of this classic platform that will provide a reimagined assisted experience to allow our staff to be highly productive in best serving customers. It will be the single pane of glass that allows CBA to deliver service excellence to all Australians.
We’re a collaborative and supportive group, understanding the importance of work life balance, and offer various flexible working options including hybrid working, 4 days compressed hours etc.
See yourself in our team:
As the Head of Product (Crew Lead) you will be responsible for the vision, product strategy and overall direction of the CommSee 2.0 product.
You have a growth mindset, passionate about technology and the role it plays in making exciting products that deliver value for customers and our business. As an empathetic leader, you create an environment where people feel valued and empower them to make decisions. You can coach and be coached on talent development and set clear measurable outcome-based goals with ruthless priority.
You will be adept at aligning key stakeholders, able to influence without authority and drive a culture of success that extends beyond your immediate area.
We’re interested in hearing from people who
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management