The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Serves as subject matter expert on Workday HR system and tools and is able to identify when information appears out of alignment or incorrect. 

• Process Workday Rescind, Reassignment and Correction transactions as well as other administrative tasks requiring elevated Workday system access

• Interfaces with project staff and clients regarding status of projects.

• Identifies/implements process improvements.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.

• Provide informal guidance and training to new and lower level team members, as needed

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Resolve varied issues using professional judgment, discretion, and business expertise

Qualifications:

• 1-2 years of relevant experience
• Possesses working knowledge of Workday and Workday concepts - position management, business processes - and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)
• Working knowledge of industry standards and practices
• Proficiency in Microsoft Excel, Word, PowerPoint, and Human Resources Management Systems
• Consistently demonstrates clear and concise written and verbal communication
• Self-motivated and detail oriented
• Proven organization, problem solving, and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Workday experience preferred.

Special corrections.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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