About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Shared Services Process Lead do? Think of yourself as an individual contributor role who will be responsible to perform analysis, process mapping, process re-engineering and implementation of solutions for each function within the organization 

As a Shared Services Process Lead, you will:

• Creating project plans and schedules, developing as-is and to-be process diagrams.

• Engage in end-to-end projects from data gathering, baselining, and solutioning to deployment of processes, ensuring comprehensive management and execution of each phase.

• Identify improvement opportunities and act as catalyst of change and drive initiatives

• Ensure flawless execution and report efficiency gains from the implemented initiatives 

• Involve in change management planning required for every process that's being revised/improved 

• Work with BPR Manager in creating process management framework for all functions and Geo supported. 

• Contribute to the business results, recommendations and decisions 

• Creation and documentation of policies and processes

Do you have what it takes to be a Shared Services Process Lead?

Requirements:

• With one to two years of experience in driving or leading process re-engineering of core end-to-end business processes. 

• Strong skills in Process Management methodology and tools such as MS Visio and other related process documentation tools 

• Has experience working in diverse industries 

• Knowledge on HR or HRIS core processes

• Knowledge on business process improvement tools, value creation, change management, process training, knowledge transfer management, SLA and performance metrics 

• Lean Six Sigma trained will be an advantage 

• Good to have skills in policy writing and change management

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.