Posted:
12/5/2024, 10:06:27 AM
Location(s):
Memphis, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Join our dynamic IT division as a Performance Measurement and Quality Management Advisor. In this pivotal role, you will lead and mature our comprehensive Performance Measurement and Quality Management programs, ensuring alignment with COBIT standards. Your expertise will drive our IT division's performance and quality to new heights, fostering a culture of continuous improvement and excellence.
Key Responsibilities:
Performance Reporting: Ensure consistency and continuity in divisional performance reporting. Collect, validate, evaluate, and disseminate enterprise and divisional goals and metrics using governance and technical tools like SharePoint, Tableau, and various data sources.
Goal and Performance Engagement: Enhance awareness and engagement around goals and performance. Manage ITS Key Drivers, KPIs, Service Quality Dashboards, and Service Level Agreements for both internal and external service providers. Support metric owners in monitoring trends, anticipating issues, and addressing underperformance.
Service Improvement Programs: Lead cross-functional Service Improvement Programs to identify and address underlying issues impacting divisional performance. Foster collaboration with key partners to exceed performance expectations.
Quality Advocacy: Champion a quality-conscious mindset throughout IT. Ensure the consistent delivery of technology solutions and services that meet divisional and enterprise quality requirements.
Continuous Improvement: Drive continuous improvement in Performance Measurement and Quality Management, balancing divisional needs with COBIT guidance.
Effective Communication: Communicate effectively at all organizational levels. Produce clear and concise written and verbal communications, visualizations, and reports to simplify complex processes and solutions.
Strategic Alignment: Collaborate with ITS senior management and enterprise performance and quality leaders to develop and mature process vision, strategy, and alignment with enterprise objectives.
Program Optimization: Work with Program Operations advisors to implement best practices and optimize programs from a performance measurement and quality management perspective.
Qualifications:
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Website: https://stjude.org/
Headquarter Location: Memphis, Tennessee, United States
Employee Count: 1001-5000
Year Founded: 1962
IPO Status: Private
Last Funding Type: Grant
Industries: Biotechnology ⋅ Charity ⋅ Health Care ⋅ Health Diagnostics ⋅ Hospital ⋅ Medical ⋅ Non Profit