Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Box Office Administrative Assistant at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    Under general supervision, the Box Office Administrative Assistant provides a variety of administrative support to the Director of Ticketing and designated personnel and/or departments.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. 

Essential Duties and Responsibilities

Include the following: 

• Draft letters, reports, and other correspondence in a timely, accurate manner. 

• Compose routine correspondence not requiring a supervisor’s attention.

• Receive and screen telephone calls and visitors and provide routine information regarding events, operations, policies, and procedures.

• Research and prepare daily sales reports, daily box office financial reports and additional reports as needed.

• Assist in the drafting, proofreading, and processing of these reports and related documents.

• Learn and become competent with purchasing system to process and submit purchase order requests as needed.

• Process, route and file incoming and outgoing correspondence and ensure timely replies and/or action. 

• Review all correspondence to remain informed of all activities and pertinent information.

• Maintain a variety of files and records of information such as attendance, event files and expense records.

• Maintain and order all necessary supplies and materials for the offices.

• Assist with Part Time Ticket Seller coordination and subsequent communication as needed.

• Print, email, or text event tickets from computerized ticketing system if needed.

• May perform other duties as assigned.

Supervisory Responsibilities    

• Not applicable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicate clearly, both written and orally, internally, and externally.

• Prioritize and plan work activities to use time efficiently.

• Be organized, accurate, thorough, and able to monitor work for quality.

• Must maintain a high standard of professional conduct, work ethic, and the highest level of confidentiality in all aspects of Human Resources.

Education and/or Experience        

• Two (2) years of college level business training and a minimum of three (3) years’ experience in a clerical or administrative position; or an equivalent combination of education and experience.

• Experience utilizing scheduling software a plus.

• Experience utilizing ticketing software a plus.

Skills and Abilities

• Possess strong interpersonal skills.

• Remain flexible and adjust to situations as they occur.

• Work in a fast-paced environment with constant interruption.

Computer Skills

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.

Other Qualifications

• Work extended and/or irregular hours including evenings, weekends, and holidays, as needed.

• Be licensed to operate a motor vehicle in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Must include a recent copy of your resume with a cover letter and salary requirements as part of your application.

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Feder