Reporting to the Manager Human Resources, the HR Systems Specialist II will provide HR systems (e.g. Workday and Guardian) and process support to employees, HR Partners and Managers. You will administer HR programs, ensure data and security integrity, and process payroll. Additionally, you will provide high-touch customer service through telephone, email, and case management system. 

You Will: 

• Assist HR Partners and Managers with completion of HR-related transactions/business processes in Workday (i.e. Hires, Job Changes, Terminations) 

• Assist employees with the use of self-service functionality within Workday 

• Provide Level 1 troubleshooting of Workday transaction/business process issues 

• Provide Level 1 system and process support for Guardian I-9 system 

• Administer HR programs such as tuition reimbursement, adoption assistance, and military leave 

• Support inquiries from employees, HR Partners, and Managers via multiple mediums (telephone, email, etc.) and log tickets into case management system 

• Ensure integrity of employee records and Workday data by running various audit reports and performing corrective action 

• Process hourly US payroll weekly 

• Identify, suggest, document and implement ongoing process improvements 

• Assess inquiries or reported issues to determine best method of resolution 

• Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes 

• Participate in scheduled and ad hoc training to improve policy and process acumen 

You Have: 

• Bachelor's degree in applicable field is preferred 

• High school diploma, plus 3 years+ experience in HR-related field, required 

• Experience with Workday or other HRIS systems preferred 

• Analytical aptitude and strong troubleshooting skills 

• Ability to maintain the confidentiality of sensitive information 

• Ability to work in a change-filled environment and manage multiple tasks with frequent interruptions, required 

• Proficiency in MS Office applications (Word, Excel, PowerPoint, etc.) 

• Willingness to work in a team environment 

• Self-motivated and independent problem-solving ability 

• Spanish speaking skills, desired 

• Strong verbal, written and interpersonal communication skills to interact with employees, team members and HR Partners 

• Excellent telephone manner 

• Customer Service and call center experience; previous experience in a centralized HR Shared Services environment is a plus 

#LI-MC1 

#LI-Hybrid