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The IT Software Asset Management Sr 1. is responsible for handling the day-to-day platform operations of RSM’s SAMPro framework. This role involves creating integrations, quality assurance reviews and configuring SAMPro features. The position requires effective communication and collaboration with other analysts, developers and IT stakeholders of the framework.  In addition to these responsibilities, the Software Asset Management Sr. will provide related support to other (hardware, cloud) Asset Management staff within ServiceNow.

• Creates integrations, with a focus on SaaS tools for both IT & LOB software.  This includes pre-built integrations and customized APIs.
• Actively seeks process improvement opportunities with a focus on automation for the SAM and VM teams.  Frequently partners within and outside IT for solutions and implements/drives change to accelerate SAMPro adoption firmwide.
• Completes quality assurance reviews of SAMPro, HAM and other ServiceNow-related stories. 
• May act as an IT Vendor Manager for the purposes of the ServiceNow relationship.  Similarly, may require working on behalf of the firm with other 3rd party vendors when working on integrations.
• Acts as a developer for moderate HAM or ITAM workloads, as appropriate.
• Other duties as assigned

EDUCATION/CERTIFICATIONS

 (MUST NOTE REQUIRED OR PREFERRED)

Bachelor’s Degree in Information Technology or related business concentration preferred 

ServiceNow CSA certification preferred; additional developer certifications will be considered, including:

• Certified Application Developer
• Certified Implementation Specialist (CIS) in SAM

ITAM or similar discipline certification preferred

Equivalent experience will be considered

TECHNICAL/SOFT SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Good understanding of software licensing and compliance required 

Excellent Microsoft Office skills required 

Ability to work independently and as part of a team required 

High degree of professionalism required 

Demonstrated excellent interpersonal and communication skills required 

EXPERIENCE

(MUST NOTE REQUIRED OR PREFERRED)

6-8 years of experience with SAMPro required.

Experience with QA is preferred.

IT Asset Management or IT Procurement experience is helpful.

Any experience with ITAM or HAM in additional to SAM is preferred.

Related experience is preferrable in a large-scale technology environment required 

LEADERSHIP SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Self-starter capability required 

Ability to build partnerships outside of tactical team required

ServiceNow acumen required 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].