We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
At Snorkel AI, we are pioneering new approaches to data development. We are seeking an entrepreneurial Director of Operations to own new strategic initiatives and manage a team of Program Managers within our Research department. This is a high ownership opportunity to own delivery of strategic customer projects, lead cross-functional teams, and implement cutting-edge approaches in data development. This role requires a blend of skills and leadership experience including strategic planning & execution, customer/stakeholder engagement, operational excellence, and familiarity with human data labeling/annotation.
The person we’re looking for is someone who isn’t afraid of blank space - we want someone who can help create operational rigor around net new initiatives & offerings. Reporting into the VP of New Products and Technologies, this person will drive for all data and insights required to make both fast-turnaround decisions and longer term strategic bets. We are looking for someone who embraces scrappiness, experimentation, and quick iteration.
The salary range for this role, based on the Bay Area, is $220-$275K.
Main Responsibilities
- Own the planning, execution, and delivery of strategic data labeling/annotation projects and initiatives, across varying customers and timelines
- Manage a team of Data & Ops Program Managers while ensuring best-in-class customer results and efficient processes that result in reliable delivery
- Identify opportunities and manage strategic relationships with partners & vendors that will help to scale our overall operations
- Build reporting and analytics to investigate key project trends, performance, issues and metrics.
- Implement standard operating procedures for project intake, delivery, contractor management, and quality control, ensuring consistency and scalability
- Develop contractor hiring & management strategy in partnership with recruiting leaders
- Collaborate cross-functionally with research, engineering, product, and other teams to leverage and improve data developing technologies
- Establish and continuously improve processes for project management, vendor management, and resource planning
- Provide leadership, direction and mentorship to the operations team
Minimum Qualifications
- 7+ years of experience in operations, program/project management, or related fields
- Proven track record of successfully leading complex, cross-functional projects from inception to completion
- Proven track record of bringing operational rigor to unstructured environments, projects and programs
- Strong technical background (e.g. computer science, engineering, data analytics)
- Strong leadership skills to guide cross-functional teams, influence stakeholders, and manage contractors
- Strong vendor management skills and experience overseeing external partners
- Excellent analytical, problem-solving, and decision-making abilities
- Exceptional communication and stakeholder management skills
- Ability to thrive in a fast-paced, dynamic, zero-to-one environment
Be Your Best At Snorkel
Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.
Snorkelers are supported by an amazing team and an amazing set of benefits. We offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.