Pioneering trusted medical solutions to improve the lives we touch: Convatec is a FTSE 100 global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. Group revenues in 2023 were over $2 billion. With around 10,000 colleagues, we provide our products and services in over 100 countries, united by a promise to be forever caring. Our products provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. To learn more about Convatec, please visit www.convatecgroup.com

Our search for better is changing the lives of our customers. It’s changing the careers of our people too –creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as Total Reward Assistant, and you won’t either.

 

The role of Assistant Total Rewards Service Delivery is to support the delivery of Total Rewards HR services to the Convatec enterprise as part of an international team of delivery experts. Our Total Rewards Assistant will be based in our Lisbon service delivery center and will work closely with their colleagues in Total Rewards and other HR service teams, together with HR Business Partners and Senior People Partners to deliver great Total Reward services to our colleagues, which includes support for:

• Global reward programmes such as the Annual Compensation Review, Global Incentive Plan, Benefits Administration.

• Global Recognition programme.

• Annual survey submissions.

• Benefits Administration.

Key Responsibilities:

Implementing, Testing and Stabilising Total Rewards Service Delivery

• Support the build of Total Rewards detailed processes (Local Work Instructions), technology and collateral (through knowledge transfer) to mobilise the Total Rewards service. 

• Support the build of clear and consistent rules and guidance for resolution of requests, ensuring that the right requests are resolved at first contact.

• Participate in stabilising the Total Rewards support services once live, as measured by delivery of Reward service levels at agreed and acceptable levels.

• With your colleagues across HR, drive the ongoing development and improvement of our knowledge bases to support colleague direct access to the information and systems that they need.

• Support colleagues as part of the take-on of additional Total Rewards Administration activities that are suitable for delivery in a shared services environment.

• Participate in our induction programme for new team members, provide feedback on the induction process and share ideas and feedback for improvement.

Service Delivery and Continuous Improvement

• Act as the first point of contact for supporting colleagues in resolving queries about their pay awards, benefits and incentives, resolving queries and requests at first contact wherever possible, but recognising when more specialist help is needed. Referring requests to immediate colleagues or colleagues in other service delivery teams where necessary and appropriate.

• Play an active role in reviewing the use of published Total Rewards information (policies, user guides and knowledge articles), and building and improving collateral to allow our colleagues to “self-serve” information about their incentives and benefits, quickly and easily and without the need to raise a request for help.  Support the update of this information to reflect changes in legislation and procedures when they arise.

• Audit reward information held on Workday and work with colleagues to ensure corrections are made and maintained.

• Support the completion of annual survey submissions according to participation deadlines, liaising with Total Rewards COE and Solutions Delivery to ensure all questions are accurately completed.

• Gather inputs to colleagues’ pay from benefits, incentives and bonuses in time for payroll cut-offs and enter into Workday to ensure that they are processed into the relevant payroll system as required.

• Maintain benefit data, including recognition and incentive payments in relevant systems (Workday, payroll etc).

• Raise purchase orders for Reward spend in SAP.

• Delivery of agreed Total Rewards support services in a reliable, consistent and compliant manner, working with your colleagues to deliver a high quality and responsive level of customer service as measured by colleagues’ rating of customer service.

• With your team, the rest of the HR Service Delivery team, and your colleagues in GBS, support and participate in a culture of customer centricity in the drive for continuous improvement for the Total Rewards service function, using service performance data to identify opportunities for improvement and supporting their implementation when necessary.

Your key stakeholders will include:

• Internal – Service Delivery teams in Total Rewards, the Total Rewards COE, payroll and wider HR, GBS colleagues in other non-HR towers.

• External – Outsourced benefits providers to support the resolution of queries as appropriate.

Skills & Experience:

• What we are looking for in our successful candidates: 

• Strong communication skills, ability to adapt to different styles and at different levels with impact and influence.

• Total Rewards experience.

• Strong Excel skills.

• A customer-first mindset to fit with our “forever caring” brand.

• Ability to prioritise and navigate a variety and volume of reward queries.

• Ability to deal with ambiguity and change.

• An “own it” mindset.

• A drive to deliver with others.

• Attention to detail.

• Team working and collaboration.

• If you have some international experience, either personally or professionally, adapting to different and diverse cultures, this will be an added bonus.

Qualifications/Education:

• Degree, industry qualifications or any other relevant certification related to the role.

Travel Requirements

• This position does not require travel.

Languages

• Good written and spoken English is essential for roles based in Lisbon.  

• If you have other languages including German, French, Italian or Portuguese, this will be an advantage.  Industry memberships / Professional Registrations.

Working Conditions

• Minimum 1 day a week in our offices.  

• As you will be supporting markets in multiple time zones, some flexibility around working hours to ensure overlap with different working hours in your region will be expected.

What to expect

• We will be providing induction and training period to engage you in everything that Convatec represents for our patients, customers and employees and to upskill you in all the tools and systems you will leverage to deliver successful in this role. 

• You will be joining a newly formed rewards team, with opportunities to grow, within reward or wider HR services.

 

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. 

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!