We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Talent Specialist is a member of the Talent Operations & Delivery team and primarily responsible for resolving basic employee and owner questions pertaining to RSM total rewards and employment policies. Provides resolution by responding to incoming calls, chats, and inquires using RSM’s case management system and processes. Maintains a consistent employee experience including prompt and efficient responses to inquiries personalized for employee’s circumstances.

Responsibilties:

• Quick resolution of employee and owner inquiries within the appropriate SLA's for the best possible experience. Effectively researches questions and provides accurate responses while demonstrating care and confidence. 

• Ensures appropriate and accurate case escalation to stakeholders in accordance with defined policies and procedures.

• Leverage systems, policies, and procedures to document cases in the ServiceNow tracking system.  

• Uses the knowledge database for consistent responses. Identifies when a knowledge document is to be created and/or updated. 

• Maintains a solid understanding of total rewards and policies for all RSM entities including employee benefits, payroll, employment policies, recognition, development, flexibility, and all other talent policies and programs. Stays on top of benefit and policies changes.

• Assist with new hire orientation, coordination and delivery.

• Other duties and projects as assigned. 

Minimum Requirements:

• 1 year HR experience or related experience

• Associate degree in business, or related field, or at least 2 years of HR related job experience

• Knowledge of employee benefit programs and HR policies

• Strong communication skills both verbal and written 

• Customer service, problem solving, and issue resolution abilities

• Ability to work a flexible schedule to accommodate different time zones including overtime during certain times of the year  

• Handles sensitive and confidential information with discretion

• Knowledge of Word, Outlook. PowerPoint and Case Management software

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $44,700 - $71,500