Job Title: Personal Health Assistant

Location: Remote

Salary Range: $45,000 - $55,000 per year

Reports To: Director of Member Success

 

About ZERO 

At ZERO, our mission is to simplify healthcare and eliminate financial barriers, ensuring that everyone has access to high-quality care at no cost. We work with self-funded employers and innovative healthcare providers to match members with the best healthcare options, enabling access to care for $0. Our vision is to create a world where healthcare works for everyone, empowering our clients and their employees to access care while reducing healthcare costs.

With offices in downtown Tulsa, OK, in the Wash Park neighborhood of Denver, CO, and a growing virtual team around the country, we are solving our country’s healthcare cost problems by making healthcare for scheduled care simple, transparent, 100% accessible and affordable.

Job Description

The PHA team helps connect our users with the care they need for free, that’s right $0. Healthcare is confusing and expensive so we want to make sure it is easy and free. Our PHA’s are responsible for answering phone calls, emails, chats, and faxes addressing member requests and or concerns and to understand and address their healthcare needs by referring to the right healthcare provider at no cost. We take great pride in giving our PHA's the tools and autonomy needed to always make the member experience exceptional with every interaction. When surveyed 94% of members gave ZERO a nine or ten when asked "How likely is it that you would recommend ZERO to your friends and family". That's a Net Promoter Score of 93! Woah!! That's huge and that is the ZERO way! 

You must have

• Ability to work M-F as early as 7 am or as late as 7 pm
• High School diploma, GED, or equivalent experience
• Six months customer service
• Ability to empathize with and prioritize customer needs
• Ability to speak effectively with customers and employees of the organization
• Strong organizational, time management, and problem-solving skills
• Excellent written and oral communication skills
• Excellent typing skills
• Basic computer knowledge/PC experience
• Must be able to pass a criminal background check

It would be even cooler if you had

• Experience in Healthcare
• Experience with G-Suite - Google drive, sheets, and docs
• Experience with Zendesk or another web-based ticketing system
• Experience with patient referrals programs
• Bachelor's Degree

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated to make a huge difference in the lives of ordinary people by bringing accessibility and transparency back to healthcare. At  Zero we..

• Are a truly modern healthcare company disrupting the status quo
• Blindly trust our grandparents but expect everyone else to bring data
• Promote a culture of freedom and responsibility
• Are open, honest and accountable at every level

What We Offer

• Competitive salary
• Comprehensive health benefits package
• 401k retirement savings plan
• A supportive and dynamic team environment
• The opportunity to make a meaningful impact on the healthcare industry

To Apply

If you are passionate about transforming healthcare and thrive in a member-focused role, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a fit for this role:

Interested? Visit https://zero.health/careers/