Posted:
6/24/2024, 5:00:00 PM
Location(s):
Istanbul, Turkey
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
We are looking for a Customer Service Specialist to join our team based in Istanbul, Sancaktepe. If you have experience in customer service, order management, or related fields, if you are responsible, are used to working with large amounts of data and ready to learn new things, then you might be the person we are seeking.
What you will do:
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if workload require additional time
Support Sales Department by providing answers to questions generated by telephone and e-mails
Managing On Time In Full KPIs where possible to ensure timely delivery of products to meet customer requirements
Process and follow up customers’ complaints
Archive documents related to order processing and shipments and assist during audits by collecting requested documents
Communicate effectively with Customers and respond to their requests
As a Customer Services Specialist, you will lead by example, driving the following aspects of the department
Operational KPIs and Service Level Agreements
Team Engagement
Departmental projects and initiatives
Productivity in the department
Processes and opportunities for improvement
What you need:
Minimum 1-3 years' experience in Operations/Customer Service with University Degree
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
Innovation & Creativity – Identifies and champions new ideas
Basic Knowledge about rules and laws in the medical device environment would be an advantage
Website: https://www.stryker.com/
Headquarter Location: Kalamazoo, Michigan, United States
Employee Count: 10001+
Year Founded: 1941
IPO Status: Public
Industries: Biotechnology ⋅ Health Care ⋅ Life Science ⋅ Medical ⋅ Medical Device