Job Summary:
Enterprise Service Manager is responsible to consult with enterprise leaders and the accountable executive to ensure initiatives align with overall strategic plan.
Essential Functions:
- Collaborate with market service managers and business solutions managers to inform strategic planning with regard to existing and planned capabilities
- Responsible for the collaboration with market service managers and business solution managers to develop capability roadmaps for assigned service areas based on market and enterprise input and aligned with CareSource Strategic Plan
- Collaborate with market service managers to develop business concepts and business cases for new investments partnering with business solutions managers to ensure robust output
- Responsible for representing service needs across entire value stream into the mid-level planning process
- Collaborate with business solutions managers to ensure solution design meets the business objective
- Partner with market service managers and business solutions managers to implement product strategy for entry/exit to/from markets, proactively anticipating gaps and overlaps within the markets
- Collaborate with market service managers and business solutions managers to identify, screen, and evaluate new opportunities to address unmet internal and external needs
- Partner with market service managers and business solutions managers to communicate strategic business plans with assigned service areas
- Collaborate with market service managers and business solution managers to ensure roadmap alignment with the strategic technology footprint
- Responsible for appropriate prioritization of initiatives across assigned value stream ensuring all markets and corporate needs are being met, facilitating trade-offs as required
- Responsible for collaboration with market service managers to articulate market needs in terms of capabilities that support enterprise wide business decisions.
- Provide relevant insight to enable prioritization of capability plans based on market needs
- Perform any other job duties as requested
Education and Experience:
- Bachelor of Science (BS) degree in Business or other related field or equivalent years of relevant work experience is required, Master of Business Administration (MBA) is preferred
- A minimum of five (5) years of progressive experience with proven demonstrated responsibility for development and implementation of capability plans is required
- A minimum of three (3) years of people, project, or technical leadership experience with proven demonstrated responsibility for development and implementation of strategic plans is required
- Experience developing relationships with and ensuring the appropriate participation of key client stakeholders
- Experience in developing capability roadmaps is required.
- Prior experience developing formal business cases is required
- Experience working in a fast paced, matrixed environment
Competencies, Knowledge and Skills:
- Proven ability to effectively interact at all organizational levels working with stakeholders and external partners
- Strong business acumen, business planning, negotiating, influencing and presentation skills
- Makes decisions and recommendations clearly linked to the organization's strategy
- Excellent verbal and written communication skills, including the ability to establish rapport and persuade others
- Ability to effectively identify business problems, assess proposed solutions, and understand the needs of business partners
- Ability to see the enterprise perspective, ensuring that initiatives meet business priorities and objectives
- Understand the overarching business model as well as the intricacies and nuances of the functional business areas
- Identifies and acts on opportunities for continuous improvement
- Ability to prioritize and adapt in a regulated environment
- Fosters an environment of collaboration
- Proficiency in Microsoft Office tools, including Project, Word, PowerPoint, Visio, and Excel
Licensure and Certification:
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- Some travel for business
Compensation Range:
$90,500.00 - $158,400.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.