About the role

The role seeks an experienced professional in the underwriting audit and quality control space. Your primary focus will be on reviewing risk assessment completed by our group of highly technical underwriters with the goal of maintaining world class underwriting for our carrier partners and customers. 

Additionally, you will contribute to the underwriting training efforts for our underwriters, in conjunction with underwriting management. Considering the experience gained through the audit and quality control process, the information gleaned will help to ensure that the underwriting team can continue to deliver to the highest standards. 

Duties and Responsibilities:

• Conduct regular monthly audits of cases that are referred to manual underwriting
• Conduct regular monthly audits of cases that are chosen for Post Issue Audit
• Provide meaningful, constructive feedback for underwriting staff
• Provide unbiased assessment of quality to underwriting management team
• Identify trends and areas of opportunity for underwriter education
• Work with Head of Underwriting Strategies to assess business risk for changes to underwriting guidelines
• Maintain the Underwriting Audit Scoring process
• Act as a subject matter expert for underwriting audit, especially with regard to underwriting workbench functionality
• Maintain appropriate documentation for underwriting criteria, guidelines and workflows 
• Serve as an underwriting quality expert for the Underwriting team
• Foster and encourage an environment of psychological safety

Qualifications and Skills:

• 3-5+ years of life new business underwriting experience
• Extensive experience with underwriting rules engines and rules processing
• The ability to communicate (both written and verbal) quality results and needs among multiple parties
• A record of identifying opportunities and quickly delivering solutions 
• Desire to be a team player in a dynamic environment
• An obsession with the customer and ability to challenge the status quo
• Experience in ownership of end-to-end audit process
• Knowledge of compliance and US governmental regulations is a plus
• Strong analytical skills/ability to interpret complex data to draw decisions
• Ability to provide productive, meaningful constructive feedback to the underwriting team

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