Posted:
8/30/2024, 2:57:50 PM
Location(s):
Paulding, Ohio, United States ⋅ Ohio, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Job Summary: Manages and advises Nutrition & Food Services team to meet expected departmental goals. Ensures patron satisfaction by monitoring all service offerings, initiating improvements and building relationships with patrons. Investigates patient/customer service complaints, solves problems, and provides exemplary customer service recovery. Coordinates with inter/intra-departmental purchasing and external vendors. Trains and builds a team of employees. Makes process improvements and improvises as needed. Monitors and balances budget for area. Plans for future and long-term services. Responsible for maintaining operational costs for responsible area within volume adjusted budgetary limitations. Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products are delivered to guests. Responsible for compliance with Hazard Analysis Critical Control Point Standards (HACCP), ServSafe, State and Joint Commission standards. Keeps informed of latest technology. Maintains a good working knowledge of food service systems, patient meal services and retail restaurant services. Core Responsibilities and Essential Functions: Budget - Prepares and monitors a fiscal budget with the guidance of leadership - Hires employees while adhering to position control. - Flexes and moves resources to best meet operational needs. - Monitors multiple financial reporting systems to ensure that the department is within budgetary limits; keeps leader apprised of information. - Takes responsibility for the business performance of area of direct oversight. - Supports and coordinates updates to the business plan by assessing demands, volumes and stats. Leadership - Assesses the performance of direct reports and completes and distributes appraisals and performance improvement plans. - Ensures compliance with HR processes and expectations such as personnel actions. - Collaborate on strategies and tactics with leader to sustain an environment of trust. - Must have strong dispute resolution, interpersonal, and team building skills. - Speaks in positive and respectful terms and walks with confidence, establishes eye contact and smiles such that he/she can manage in all areas and create a positive team environment. - Meets established expectations of the team by offering assistance when it is needed in a positive manner. - Maintains patron satisfaction by monitoring, evaluating and auditing all service offerings, initiating improvements, and building relationships with patrons. - Completes all other job duties as assigned by leadership. - Participates in hospital leadership meetings and initiatives; collaborates well with leadership of other disciplines. - Acts as a team player by offering ways to incorporate hospital and health system strategic goals into operations. Performance Management - Monitors and guides the success of all areas of supervision including procedures, systems and equipment. - Takes steps to improve problems and bring solutions. - Spearheads new initiatives. - Globally guides and engages in the daily operational processes. - Ensures established procedures are followed for storing, reporting repair needs and keeping equipment clean. - Communicates with all customers and employees in clear concise and simple terms that are understandable and includes all necessary information; utilizes good listening skills, clarifying when necessary, and allows people to finish speaking. - Tracks performance improvement initiatives using metrics and can speak to the data with team and hospital leadership as needed. Business Development - Works with Wellstars strategic plan to help determine needs for area of supervision. - Coordinates with inter/intra-departmental purchasing and external vendors to communicate vision and plan. - Understands and complies with Food Code for all regulatory agencies. Food Safety and Planning - Owns all service aspects of the operation. - Uses advertising, marketing and/or patient experience tools to improve restaurant revenue, guest attendance and patient satisfaction. - Oversees product procurement; coordinates with purchasing and manages service area par levels. - Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products to guests. - Ensures all staff understands sanitary practices for food handling, general cleanliness, and maintenance of service and dining areas; maintains annual competencies. Required Minimum Education: Bachelor's Degree from an accredited institution Required and Nutrition and/or Food Service Preferred Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Website: https://wellstar.org/
Headquarter Location: Marietta, Georgia, United States
Employee Count: 10001+
Year Founded: 1993
IPO Status: Private
Industries: Fitness ⋅ Health Care