Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Apache Tomcat Administration
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and resolve technical issues reported by clients.
- Interpret client issues and design appropriate resolutions.
- Collaborate with clients to understand their requirements and provide technical guidance.
- Ensure smooth operations of systems and applications.
- Stay updated with the latest product knowledge and industry trends.
- Assist in the development and implementation of new features and enhancements.
- Conduct system and application testing to identify and resolve any issues.
- Document and maintain technical procedures and user guides.
- Provide training and support to clients and internal teams.
- Identify opportunities for process improvements and efficiency enhancements.
- Assist in troubleshooting and resolving complex technical issues.
- Coordinate with cross-functional teams to ensure timely issue resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Apache Tomcat Administration.
- Strong understanding of system and application troubleshooting.
- Experience in managing and resolving technical issues.
- Knowledge of scripting languages such as Shell or Python.
- Familiarity with Linux operating systems.
- Good To Have Skills: Experience with Java programming.
- Experience with cloud technologies such as AWS or Azure.
- Knowledge of database management systems like MySQL or Oracle.
Additional Information:
- The candidate should have a minimum of 5 years of experience in Apache Tomcat Administration.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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