Employee Services and Lifecycle Manager

LOCATION:                  Guadalajara

REPORTS TO:              HR Shared Services Sr. Manager

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

That’s our purpose. We are all IN to make life better!

Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business.

If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion:

The chance to make a difference.

No matter where you work in the company, you’ll have an opportunity to make life better… for our colleagues, customers, communities, and the world.

Passionate people, motivated to excel.

Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner’s Mindset.

A warm, welcoming environment

At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.

A place where you can grow personally and professionally.

We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.

An environment that enables innovation and collaboration

We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.

The Employee Services and Lifecycle Manager will be responsible for the oversight and successful delivery of our HR services related to the maintenance of lifecycle events and related data of our employees within our HRCM systems as well as resolving general HR related inquiries and requests in the most effective and efficient way aiming to create great experiences for employees and managers each time.

Manage a team of professionals, their training, growth and development to ensure employees and managers requests are properly processed within the committed levels of time and quality delivering outstanding experiences.

Partner with different Global Process Owners and CoE’s in activities related to onboarding, employment, recruitment, compensation, payroll, employee relations, regulatory compliance, performance management and/or training and others.

Core Responsibilities:

• Provides superior service to employees while maintaining the highest degree of integrity and confidentiality.
• Lead a high-performing Tier 1 Team with Americas scope (US, Canada, Mexico, Brazil, Colombia, Peru, Ecuador) mainly but eventual global activities.
• Standardize, simplify, automate, and consolidate HR processes in collaboration with different areas as required.
• Continuously identify areas for improvement and drive ongoing enhancements adhering to Ingredion’s Continuous Improvement program.
• Evaluate existing processes and identify areas for improvement.
• Investigate shortfalls, issues, complains and escalations related to current business processes.
• Design and implement strategies to enhance overall HR performance.
• Propose changes in workflows, structures, and teams to ensure continuous improvement.
• Ensure operational performance and service excellence within the HR Shared Service team and report out with key performance indicators on a regular basis.
• Monitor team’s performance against defined quality standards.
• Oversee the HR information system such as Workday, ServiceNow and others ensuring accurate data entry and system functionality.
• Facilitate self-service options for employees related to HR inquiries and transactions.
• Work closely with other stakeholders (such as HRBP’s, COEs, other Shared Services functions, department heads, team leads, and employees) to enhance productivity and employee experience.
• Communicate ideas, process improvements and opinions effectively to other members of management.
• Train, mentor, and guide team members in day-to-day operation and in new / changes in processes.

Qualified candidates will have:

• Bachelor’s degree or higher in Business Administration, Human Resources, or related field.
• 6+ years of relevant HR Shared Services experience in a leadership position.
• Be a People Manager. Coaching, mentoring and leadership skills will need to be demonstrated.
• Sharp eye for identifying weak points in processes.
• Data driven, strategic and analytical mindset.
• Excellent communication and presentation skills. Fluent English.
• Dynamic thinking and problem-solving abilities.
• Confidence in leading organizational change.
• Empathize with employee needs.
• Managing multiple initiatives
• Demonstrates a focus on achieving goals.
• Handles conflicts effectively.
• Prioritizes employee safety and well-being.
• Knowledgeable of Continuous Improvement methodologies – Lean & Six Sigma

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No