Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Oversee the end-to-end exit process for employees, including resignation, retirement, terminations, and other separation scenarios. • Ensure compliance with local labor laws, company policies, and client-specific requirements. • Manage inputs to relevant team for final settlements, payroll adjustments, benefits, and tax compliance. • Coordinate with relevant teams (HR, Payroll, IT, and Legal) to ensure smooth offboarding. • Ensure timely deactivation of employee access to systems, tools, and facilities in collaboration with IT and Security teams. • Monitor and track the completion of all exit-related tasks, including clearance forms, asset returns, and documentation. • Develop and maintain a comprehensive checklist for the exit process to ensure consistency and accuracy. • Provide regular updates to leadership on exit process metrics, including attrition trends, compliance adherence, and process efficiency. • Address and resolve any disputes or concerns related to the exit process, ensuring a positive offboarding experience for employees.
What are we looking for? Education Equivalent Minimum Graduate Experience • At least 5 years of HR Experience • People Relations experience a plus • Workday Experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices • Should have prior People Mgmt experience ( Minimum 2-3 years) Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills • Excellent Customer Service skills Working Conditions – US Hours • Shift timings (7am – 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) • Candidate should be willing to work in Rotational Night shifts.
Roles and Responsibilities: Create a performance driven competitive culture in the team which includes but is not limited to the following: 1. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each other’s responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. 4. Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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