Important:
This position is based in Mexico City under a hybrid model and requires on-site presence at the client’s location in the Polanco area 3 days per week

Workday Learning Administrator is responsible for managing, configuring, and supporting the Workday Learning Management System (LMS) to deliver a seamless and effective learning experience across the organization. This role functions as the primary technical and functional expert for the Workday Learning module within the broader HCM ecosystem.

Responsibilities:
1. System Administration & Configuration
Maintenance: Administering the Workday Learning system, including user administration, security settings, and global configurations.
Integrations: Ensuring smooth and accurate data flow between Workday Learning and other Workday modules (like HCM) or external HR systems.
Updates: Staying current with Workday releases, testing new features, and implementing required system enhancements to optimize the learning experience.
Data Integrity: Conducting regular system audits and quality checks to ensure data accuracy and compliance with organizational and legal standards.

2. Content & Program Management
Course Management: Configuring and managing the entire learning catalog, including creating, editing, and updating courses, lessons, and multi-part learning programs.
Deployment: Managing learning assignments, prerequisites, equivalencies, and enrollment, often using automated Learning Campaigns to target specific employee groups.
Logistics: For instructor-led training (ILT) or blended courses, managing offerings, scheduling, waitlists, and instructor assignments.

3. Reporting & Analytics
Data Analysis: Generating reports and developing dashboards (using Workday Report Writer) to monitor training progress, completion rates, and system usage.
Effectiveness Measurement: Analyzing LMS data to measure the effectiveness of learning initiatives and provide actionable insights to Learning & Development (L&D) stakeholders.

4. User Support & Training
Troubleshooting: Acting as the primary point of contact for end-users and managers, troubleshooting issues related to enrollment, course access, completion tracking, and system errors.
Support & Documentation: Providing technical assistance and developing user-friendly resources (e.g., how-to guides) to ensure successful system adoption.

Required Skills
Technical Workday Learning certification and 2–5 years of hands-on experience in Workday Learning administration, configuration, and reporting are strongly preferred.
Functional Strong knowledge of general LMS best practices, instructional design principles, and compliance requirements.
Analytical Excellent problem-solving, analytical, and troubleshooting skills. Proficiency in building reports and analyzing data.
Soft Skills Strong attention to detail, organizational skills, and clear communication abilities for collaborating with stakeholders and supporting end-users.

Preferred
Workday Pro or other Workday-specific certifications related or HCM modules.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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