***Candidate must reside in Costa Rica***

What are we looking for?

SentinelOne is a leader in innovative cloud solutions, providing a range of services that empower businesses to operate efficiently and securely in the digital landscape. We are committed to delivering top-tier technical support to our clients, ensuring their cloud environments are optimized, secure, and resilient.

What will you do?

• Provide phone/email/chat-based customer support to our growing customer base
  
• Document case activities and interactions with clear and concise information
  
• Work closely with our researches and development teams to determine root cause and possible solutions
  
• Contribute to our knowledge base by creating solution articles, how-to guides and videos

What skills and knowledge should you bring?

• Minimum of 5 years in cloud providers and cybersecurity, preferably endpoint security platforms and tooling
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Relevant certifications (e.g., Certified Kubernetes Administrator, Certified Cloud Security Professional, CompTIA Security+, CISSP) are advantageous
  
  Expertise
• Mastery in Cloud Platforms, Kubernetes, and "shift left" security technologies
• Deep understanding and hands-on experience with cloud-native architectures, Kubernetes, container security, and related technologies
• Subject matter expertise in cloud and cybersecurity
  
  Technical Skills
• Linux-based OSes
• Cloud-Native Application Protection Platforms (CNAPP), including Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP)
• Private and Public Cloud Services (e.g., AWS, Azure, Google Cloud)
• Infrastructure management using AWS, GCP, Azure, Docker, Kubernetes
• Cloud Automation tools such as Terraform, CloudFormation, Configuration Management
• Build Systems: GitHub Actions, GitLab Pipelines, BitBucket Pipelines
• Scripting proficiency in shell scripting, Python, PowerShell, Bash
• Strong troubleshooting skills with the ability to resolve complex technical issues independently and collaboratively

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Benefits 
• Industry leading gender-neutral parental leave
• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Paid Sick Time
• Employee assistance program
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events