Senior HR Operations Partner - Flutter Group (24 months), Hybrid

Role overview:

There is an exciting opportunity for a Senior HR Operations Partner to join this virtual global team and play a crucial role in managing and resolving HR queries from Flutter’s people as they arise. They will be responsible for guiding employees on how to use their new HR systems and processes effectively and driving operational excellence in HR.

This team is delivering HR support through Workday’s support tool, Workday Help, answering a range of “How do I?” questions and queries and supporting transactions for Flutter’s people across the employee lifecycle from hire to retire.

Responsibilities:

• A member of the Global HR Operations team that will act as the go-to resource for “How do I?” questions that are sent through the Workday Help case management tool, for the majority of employee populations across 25+ markets, providing them with an excellent, best-in-class experience.
• Handle and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to correctly process as the need arises and in alignment with established Flutter practices.
• Responsible for escalating employee queries to the appropriate teams when In-Country, escalated or specialist support is required.
• Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process-specific.
• Provide support to specific HR-led projects and/or initiatives as cascaded down from Global HR Operations management.
• Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliant with Flutter standards and business expectations.
• Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
• Support colleagues with validation of any data amendments, calculations and document checks, to ensure a high-quality service delivery.
• Support employees and other HR Operations stakeholders by advising regarding standard processes and offer solutions and options to requests and cases.
• Create or request supporting documents, procedures and process maps required in processing cases.
• Identify improvement opportunities and proactively suggest and/or support their implementation.
• Act as a first line escalation point for HR Operations Partners and Coordinators, ensuring any risks are promptly highlighted to the HR Operations Management team
• Support the HR Operations Team Lead and HR Operations Manager in reviewing the team operating structure and capacity to take on extra workload as required
• Support the HR Operations Team Lead with embedding a great team culture and new ways of working within the virtual team
• Lead specific extra projects cascaded down from Global HR Operations Management, including but not limited to Onboarding of New Entities to FlutterBe, Document Standardisation and others

Skills and Capabilities:

• Experience working within a customer service environment.
• Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
• Proven ability to support employees across the globe, taking into account local nuances preferred.
• Demonstrated ability to maintain confidentiality, and manage sensitive data and/or employee matters.
• Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
• Excellent written communication skills.
• Analytical mindset with ability to identify and solve problems as the need arises.
• Focused on employee experience and efficient process delivery.

What you can expect:

• 25 days of annual leave;

• Sharesave scheme;

• ”Flexible Benefits” of your choice;

• Private health insurance (includes dental insurance and health assessments);

• Free parking;

• Thousands of courses online through ‘Udemy'

Ways of working:
Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview. By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power Betfair role.