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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

We are seeking a dynamic and experienced Director of Customer Insights Policy Integration to serve as the key liaison between our Customer Insights team and various other teams across the organization. The successful candidate will be responsible for translating customer insights into actionable strategies and working collaboratively with multiple departments to drive organizational change. This role requires hard-working partner management skills, a strong understanding of policy, and a passion for advocating for customer-centric changes.

What you will accomplish:

• Serve as the primary point of contact between the Customer Insights team and other departments, including Operations, Legal, Product and Tech.
• Collaborate with the Customer Insights Team, identifying key trends and opportunities for improvement.
• Work with cross-functional teams to develop and implement strategies based on customer insights that enhance the customer experience and drive business growth.
• Advocate for customer-centric changes within the organization, influencing policy and decision-making.
• Monitor and evaluate the effectiveness of implemented changes, providing regular updates to senior leadership and making recommendations for further improvements.
• Facilitate regular meetings and workshops to ensure alignment and integration of customer insights into departmental objectives and initiatives.
• Stay abreast of industry trends and best practices in customer insights and partner management.

What you will bring:

• Minimum of 8 years of experience in a similar role, with a proven track record of successfully integrating customer insights into organizational strategy.
• Exceptional partner management skills, with the ability to build strong relationships and influence across all levels of the organization.
• Strong knowledge of policy and regulatory environments, with experience advocating for changes based on customer insights.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Strong leadership and project management skills, with the ability to lead cross-functional teams and inspire change.
• Excellent communication and presentation skills, with the ability to clearly articulate insights and strategies to diverse audiences.

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