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Trust & Safety Compliance Lead

Client facing role working with a team of professionals. You are responsible for and own the delivery of service and service metrics to client as per contractual agreement, while managing all aspects of the team’s strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the Service Delivery Lead. You will own the future growth of the established team. People management, motivation, engagement and accountability are a key function of this role.

Job Description

• Drive cross functional initiatives to ensure compliance with ACN and Client policies, standards and requirements across the site/project
• Ensure all required controls are implemented, documented and monitored to ensure full compliance.
• Conduct and document scheduled and on-demand reviews to assess the service delivery control environment and evaluate adherence to client identified contractual requirements, Accenture policies and standards.
• Provide timely and accurate reporting, analysis and documentation on all key parameters as needed
• Be first point of contact and provide subject matter expertise to service delivery compliance, control and information security regarding the CDP (able to solve CDP cases or direct them to proper channels)
• Provide CDP trainings & other compliance related staff awareness sessions
• Manage the support function in a multi-stakeholder environment, ensuring all stakeholders are informed, involved and appropriately supportive of risk and compliance related initiatives and projects.
• To demonstrate a practical approach to the task in hand and to promote and implement best practices
• Ensure consistency and standardization of Risk and Compliance activities
• Strive to achieve relevant certifications in Risk Management and Compliance

Required Skills and Experience:

• 2-3 years (minimum) experience in Security/Audits (having certifications CISA or CISM, or any exposure to ISO, is good to have) within the Trust & Safety business
• Trust & Safety experience - mandatory
• Management of teams
• Multi party management i.e. subcontractors, client, other vendors etc.
• Demonstration of ability to meet SLA’s / metrics
• Revenue / financial management
• Strong organizational, multi-tasking, and time-management skills
• Excellent negotiation, influence, mediation and conflict management skills
• Excellent business acumen
• Creativity – focused on service improvement opportunities
• Change Management experience
• Ability to work in a process-driven high demand environment
• Service focused with ability to meet targets on a continuing basis
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong supervisory, coaching and project management skills
• Ability to manage multiple simultaneous activities across different business activities.
• Delivery focus
• Proven focus on Continuous improvement and adding value to clients
• Proven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion, and sensitivity.
• Excellent English Level

About Accenture:

Igualdade de oportunidade de emprego                                                      
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.                                                        

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