Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Norwegian Public Safety Network. This is not a position to be taken lightly – peoples’ lives will depend on your ability to keep the network running smoothly. You, and only you, will see the overall picture – which elements are functioning, which aren’t, and what the impact is to the customer as a result of this malfunctioning equipment.Nodnett is the nationwide communications network for the Norwegian Emergency Services.

Surveillance Engineers employed in the Network Operations Centre are responsible for the monitoring and handling of alarms and incidents 24/7/365.

The position of Surveillance Engineer and the competency of those occupying the role are critical to the success of the Nodnett project. In most instances, the first contact a customer has with representatives on the project will be via the NOC and they, quite rightly, expect the Engineer to be knowledgeable, well skilled and articulate.

Whilst on shift, you are responsible for the

Job Description

• Monitor Nodnett transmission, base station, control room and core network elements using developed tools.
• Identify and interpret alarms and comprehension of alarm impact.
• Ability to prioritize alarms and incidents and act accordingly.
• Provide first line investigation support on customer faults received.
• Operate daily within a structured ITIL framework.
• Understand and operate within clearly defined SLA (service level agreements) agreements.
• Escalate faults to second line support, providing the necessary detail.
• Maintain a good working relationship with customers whilst showing knowledge and competence.
• Provide support to field technicians.
• Understand escalation and emergency procedures and when to invoke them.
• Log ticket information clearly and update regularly.

Basic Requirements

• Norwegian citizenship or is living at least 10 years in Norway.
• Nothing to prevent security clearance to Confidential.
• Ability to speak, write and communicate clearly in English and Norwegian.
• NOC or support/help desk experience.
• Some level of Core and/or transmission network knowledge is desirable.
• Technically skilled and/or interest, preferable with a IT/Telecommunication background and/or education,
• Ability to operate according to service level agreements.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Norway AS

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].