Technical Support Specialist

Posted:
12/12/2024, 3:23:14 AM

Location(s):
Województwo mazowieckie, Poland ⋅ Warszawa, Województwo mazowieckie, Poland

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Position:

Technical Support Specialist

Job Description:

Overview

We are seeking a dynamic and customer-focused individual to join our team as a Field Applications Specialist. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service.

Responsibilities

Customer Engagement:

  • Proactively engage with customers to understand their needs and challenges.

  • Provide technical assistance and support to customers in utilizing our products or services effectively.

  • Collaborate with the sales team to understand customer requirements and offer tailored solutions.

Product Demonstrations:

  • Conduct product demonstrations and training sessions for customers to showcase the capabilities and features of our offerings.

  • Assist in the installation and setup of products at customer sites, ensuring a seamless integration process.

Problem Resolution:

  • Serve as a primary point of contact for technical inquiries and issues, working closely with customers to troubleshoot and resolve problems.

  • Document and escalate complex issues to the appropriate internal teams for further investigation and resolution.

Customer Satisfaction:

  • Conduct regular follow-ups with customers to gather feedback and assess overall satisfaction.

  • Identify opportunities for improvement and collaborate with internal teams to enhance the customer experience.

Training and Documentation:

  • Develop and deliver training materials for customers and internal stakeholders.

  • Create comprehensive documentation, including user guides and troubleshooting manuals.

Collaboration:

  • Work closely with the product development team to provide insights from the field and contribute to product enhancements based on customer feedback.

  • Collaborate with cross-functional teams to ensure a seamless customer experience.

Location:

PL-Warsaw, Poland (Krakowiaków)

Time Type:

Full time

Job Category:

Engineering and Technology

Arrow Electronics Inc

Website: https://arrow.com/

Headquarter Location: Kraków, Malopolskie, Poland

Employee Count: 10001+

Year Founded: 1935

IPO Status: Private

Industries: Information Technology ⋅ IT Infrastructure ⋅ IT Management ⋅ Software