Executive Director – Revenue Cycle Management  

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Through the talents of more than 2,500 dedicated caregivers, our Revenue Cycle Management team supports Cleveland Clinic’s mission by securing timely, appropriate payment for services rendered in an efficient, patient- friendly manner. RCM’s comprehensive services include billing and follow-up, customer service, financial clearance and collections, cash application, contract compliance, system support and training, financial reporting and budgetary control. 

A caregiver who excels in this role will:  

• Partner with the Vice President of Revenue Cycle Management to develop and lead multiple major, complex enterprise strategic projects, processes, meetings and relationships involving several senior executives and cross-functional stakeholders.  

• Perform a variety of functions within those projects, including facilitation of meetings, creating/delivering presentations to senior executives, problem solving, setting and driving goals and timelines, designing and conducting complex analytics, and developing and managing implementation plans. 

• Provide leadership, expertise, and oversight of Hospital Billing Services, Professional Billing Services, and RCM Operations.  

• Direct all activities related to the accounts receivable, revenue, and adjustments to the financial statements for billed activity.   

• Oversee analytical review of revenue cycle operations and financial metrics to identify opportunities for improvement of revenue cycle services.  

• Collaboratively work with internal and external stakeholders to establish, measure, and monitor short- and long-term strategic and financial goals for revenue cycle management. 

• Advise revenue cycle leaders on planning, care resource optimization, performance management, operational and capital investment, strategic objectives and other related matters. 

• Lead and promote innovation and technology transformation and optimization in alignment with industry and enterprise revenue cycle solutions and best practices. 

• Be a key contributor in the strategy, decision support, organizational planning and operational leadership and management of significant growth initiatives involving mergers and acquisitions, joint ventures, affiliations, alliances and other strategic partnering transactions. 

• Build peer-like relationships with senior executives, influence as a challenging thought-partner, and help guide decision making. 

• Prepare multiple departmental budgets and ensure that the departments operate in compliance with allocated funding. 

• Partner with Finance and Market/Institute leaders to develop and implement strategies, processes and technologies, and monitor performance to continuously improve and manage revenue cycle in a highly complex, fast-past, and evolving healthcare sector – domestic and abroad.  

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in finance, accounting or a related field.  

• At least 15 years of professional leadership and functionally relevant experience, including increasing management responsibilities in a large healthcare environment.  

• Strong revenue cycle management experience.  

• Demonstrated experience and responsibility for recruitment, budgeting and strategic development with a strong track record of success.  

• Demonstrated experience in matrix management.  

• Ability to effectively communicate with a large, diverse audience at all levels of the organization.  

• Dedication to building a culture of service excellence, continuous improvement and risk mitigation.  

• Inspirational, inclusive and truly human leadership behaviors.  

• Skilled in critical thinking, oral and written communication, problem solving, strategic thinking, emotional intelligence, driving innovation and results, implementing technology and automation solutions, and collaboration.  

Preferred qualifications for the ideal future caregiver include:  

• Master’s degree; this may substitute five years of the experience requirement. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/