Overseeing incident management process and team members involved in resolving incidents
Manage every aspect of the incident starting with its assessment and leading up with its resolution
Lead recurring meetings to keep relevant parties updated on the status of the incidents
Respond to a reported incident, identify the cause and initiate the incident management process acorrdingly with the group best practice and SLA
Communicate with top management if major issues are identified 
Develop and maintain incident processes and procedures related documentation 
Document incident details, causes, and resolution actions
 
Skills
Previous experience in incident management and service management 
Knowledge of IT service management software (eg ITIL)
Excellent communication, collaboration and coordination skills
Analitical, problem solving and time management skills
Attention to details and proficiency in documenting incident details

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.