Desktop Field Service Engineer

Posted:
9/9/2024, 5:14:34 AM

Location(s):
Ohio, United States ⋅ Columbus, Ohio, United States

Experience Level(s):
Mid Level

Field(s):
IT & Security ⋅ Software Engineering

Workplace Type:
Hybrid

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Desktop Field Service Engineer

                        

Location

Beachwood

                    

Facility

CC Administrative Campus

                     

Department

ITD Enterprise Client Engineering-Information Tech Div

                      

Job Code

T31114

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    


This position provides remediation of cybersecurity vulnerabilities both remote and on-site (as needed), enabling caregivers to work safely and confidently. The team has strong ties to the IT Client Engineering team, who plan, implement, and remediate Windows desktop policies and settings for 80,000+ endpoints throughout the organization.  

 

This position has a Hybrid option (2-3 days per week). Being a 'field' position, on site travel to Cleveland Clinic buildings may be required if remote technical remediation cannot be affected. Shift times are flexible, to accommodate clinical schedules, occasional flexing outside these hours may be necessary. 

 

A caregiver in this position works 8:00am—5:00pm.  


A caregiver who excels in this role will:  

  • Contribute to the design, engineering, and implementation of systems infrastructure. 

  • Install and maintain operating systems and related software. 

  • Manage and monitor enterprise systems environment. 

  • Troubleshoot and resolve problems in the system environment. 

  • Apply proven communication, analytical and problem-solving skills to identify, communicate and resolve issues. 

 

Minimum qualifications for the ideal future caregiver include:  

  • High School Diploma or GED. 

  • Appropriate industry credentials may be required. 

  • For Information Technology Division caregivers, ITIL Foundations certification is required within six months of the position start date.  

  • Three years’ work experience in a technical/analytical position responsible for managing server environments. 

  • For IT Security, minimum three years’ work experience in a technical/analytical position in risk/compliance areas. 


Preferred qualifications for the ideal future caregiver include:  

  • Associate's degree or equivalent experience. 

  • Data analysis 

  • Active directory, PowerShell, Excel, and/or SQL for analysis. 

  • Windows operating systems 

  • Altiris or MS endpoint manager or similar platform management system. 


Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  


Physical Requirements:

  • Typical Physical demands include manual dexterity sufficient to operate basic office equipment. Occasionally lifts up to 25 pounds.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required. 

#LI-WG1

Keywords: Data analysis, active directory, PowerShell, Excel, SQL,

Windows operating systems, Altiris, MS endpoint manager, platform management system.

 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Cleveland Clinic

Website: https://clevelandclinic.org/

Headquarter Location: Cleveland, Ohio, United States

Employee Count: 1001-5000

Year Founded: 1921

IPO Status: Private

Last Funding Type: Grant

Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit