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Job Description:

POSITION DESCRIPTION (JOB SUMMARY)

The candidate will be a member of a team within Data Management Services (DMS). The primary role on the team will be as a SQL Server Database Administrator supporting various Canadian and US client applications, but the individual may be asked to take on additional duties including: infrastructure support and cross-training on other DBMS platforms.

PRIMARY OBJECTIVES

• Resolution of reported service requests, pro-active and reactive performance analysis related to databases
• Carry out Database migrations, upgrades, patching and evaluation/roll out of new database related tools
• Troubleshooting, monitoring and diagnose issues with SQL Server Database engine, SSIS, SSRS, SQL codes and highly customized jobs.
•  Adherence to documented standards and procedures while doing database related activities like change management.

                                                                      RELATIONSHIPS                                                                       

REPORTS TO:  Delivery Manager,DMS

SUPERVISES:

EXTERNAL RELATIONSHIPS: Servicing customers, partners

INTERNAL RELATIONSHIPS: Working with other team members, technical/team leads, management, specialized IT areas and application support teams to ensure consistent delivery and quality of database services.

TASKS, DUTIES & RESPONSIBILITIES

• Support Areas
  • Database Administrative support of SQL Server versions 2014 – 2022: Monitoring, maintenance and housekeeping of SQL Server and Databases, SQL Jobs, User Access management and regular client requests. Writing and tuning SQL codes and highly customized jobs.
  • Infrastructure support of SQL Server versions 2014 – 2022: server/instance installs (stand-alone and clustered), service-pack upgrades, hot fixes, client tool installs, readiness programs, new feature exploitation, research and development.
  • BI support of SSIS and SSRS: Deployment, Security, performance tuning, Creating and enforcing Standards & best practices, automate repetitive tasks, designing, troubleshoot and diagnose issues with SSIS, SSRS.
• Support of application and upgrade database (Database Migration/ upgrade) from existing SQL versions to latest SQL Server versions.
• Incident Management: Knowledge of Incident management process and participation in a rotational on-call schedule to support off hours production incidents
• Occasional participation in after-hours and weekend support of production implementations, infrastructure activities, and various disaster recovery exercises
• Maintaining up-to-date documentation and procedures for all supported applications and environments.
• Maintaining 99.99% availability for all production environments.
• Evaluation of functionality and features with newer versions of the SQL Server DBMS/ database related tools
• Pro-active and reactive performance analysis, monitoring, troubleshooting and resolution of issues.
• Monitoring and support of nightly production batch cycles (SQL Jobs and SSIS Packages).
• Regular review of database maintenance/ support tasks and performance improvement procedures
• Work Planning/Escalation: Organizing and monitoring personal workload and escalating to manager when issues arise
• Continuous Improvement: Sharing ideas for process improvement and innovative solutions to known problems

KNOWLEDGE, SKILLS & ATTITUDES

• Intermediate Knowledge
  • SQL Server Concepts like SQL Architecture, Indexes, T-SQL skills & DMV. 
  • Database Maintenance/ Support tasks and lower-level monitoring using tools like Extended Events, DMV, Perfmon
  • SQL Server Replication, Always-on, AWS, Clustering.
  • Troubleshooting & diagnose issues with both SSIS & SSRS (Deploy, design, Security, Tuning, Creating and enforcing Standards & best practices, automate)
  • Understanding of system tables, stored procedures, functions, triggers & SQL tuning
  • General troubleshooting like assisting clients with various issues related to connectivity, permissions, access, distributed queries issues, suggesting solutions, best practices etc.
  • SQL Server Security, adept in creating and maintain complex User and permission management environment using AD groups, DB roles, SQL ids and Proxy accounts.
    • Desirable to have
  • Knowledge of Performance Tuning by analyzing, optimizing and rewriting/re-designing SQL codes.
  • Hands-on experience with SQL Server installations and patching.
  • PowerShell scripting to automate DBA related tasks. Ability to understand existing automated tasks and tweak/troubleshoot them.
  • Some knowledge of data-mapping and logical and physical data modeling.
  • Knowledge of AWS, Specifically, migration to AWS from in premise data center
  • Basic Database DevOps knowledge

CORE COMPETENCIES

• Strong analytical abilities and willingness to handle medium to complex scenarios.
• Excellent communication skills (both verbal and written)
• Very high commitment levels and willing to work in any shift timings.
• Strong organizational skills with the ability to do multi-tasking
• Detailed oriented, focused approach on handling issues
• Taking accountability and ownership
• Sharing information and  best practices with team members
• Drive Knowledge management sessions in expertise skill with team

MINIMUM QUALIFICATIONS & EXPERIENCE REQUIRED

DEGREE/ DEPLOMA IN: BE/ B. Tech /MCA / M. Tech / in Computer Science or related technology.

PRIOR EXPERIENCE: Minimum 4 to 6 years of SQL Server database administration experience handling medium to large databases.

• In SQL Server 2014- 2022 running on the Win Server 2016, 2022 operating system

GOOD TO HAVE: Basic knowledge of SSAS, CMD Shell Scripting/ FTP shares, Powershell, VB script and .net/C# would be preferred.

Experience on SQL tools like power designer, DB artisan, Redgate.

CERTIFICATIONS: Microsoft Database certification or AWS certification

Job Category:

IT - Application Development

Posting End Date:

29/09/2024