About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Policy Specialist really do? As a Specialist, you will act as a pillar to client policies and our frontline.  You will liaise directly with the clients and your direct leader to discuss policy changes and ensure that changes are reasonable and appropriate and cascaded to our frontline.  As one of the leaders, you will also make sure to appropriately partner with your leadership prior to implementing, reviewing, and monitoring - to guarantee full compliance according to the terms and agreements of our SOW with Clients.

Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. 

Being a Policy Specialist, you are expected to support the team as a process and policy expert. This includes making sure that each of your Teammates achieve their Key Performance Indicators (KPIs) by providing insights on how policies should be correctly applied to their day-to-day jobs. As a Policy Specialist, you also set the example you must be organized, have strong communication, and analytical skills. 

A critical part of the role is the ability to use market and policy knowledge to be able to spot gaps and trends, and make recommendations to resolve. You must be knowledgeable at Frontier’s policies and workflow-specific objectives, and identify trends that may impact how we apply these policies and objectives. You must also be able to effectively identify inefficiencies in workflows and suggest solutions. 

As a Policy Specialist, you will:

- Responsible for creating, executing monthly TL/CA/LXL Policy Assessments for your responsible verticals to help bridge gaps and identify possible Policy Gaps
- Escalate issues and inefficiencies impacting operations productivity or quality and identify process/system/tool/policy improvement opportunities 
- Support ‘Team Leader, Rater, LXL’ in communicating process and policy changes effectively to operations teams
- Become and remain knowledgeable about frontier community standards and respond to Teammate inquiries and clarification questions with high quality, speed, empathy and accuracy
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what’s right for the platform’s integrity to support Frontier’s mission
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of advertisers
- Review ad content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside Frontier policy to the leadership team for escalation to the client along with any recommended solutions.

Do you have what it takes to be a Policy Specialist? 

Requirements: 
- Proficient level of English; comfortable in conversational English
- Previous experience in an quality or coaching, preferably previous leadership support experience in an international BPO
- Good knowledge of quality/training processes and policy enforcement in any content moderation environment
- Previous content moderation experience
- High level of energy, drive, enthusiasm, initiative and commitment
- Excellent communication, consulting, influencing and interpersonal skills
- Proven track record of collaborating with cross-functional groups to produce results
- Passion for ensuring a world class support experience for our community
- Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.