NLP team (Zoom 中国）使用包括NLP在内的AI技术服务于Zoom的多个业务，如呼叫中心（Zoom Contact Center），智能客服（Zoom Virtual Agent），Zoom客户端主搜，即时聊天（Zoom Team Chat）等。我们致力于解决业务中遇到的各种技术难题，如命名实体识别，文本摘要，基于知识库的问答，搜索词预处理，任务型对话系统，向量检索等。
团队氛围活泼，业务范围也比较宽。
加入团队可以直接参与国际化产品的研发，与国外产品经验丰富的PM直接沟通需求，提升工作成就感。                                                                      
加入国际化团队的协作，轻松get提升英语的学习氛围，增加自身软技能。

岗位职责：
1.负责使用NLP技术在任务型对话系统、智能问答、智能客服助手等方向和产品上的研发工作。
2.负责解决命名实体识别、情感分析、文本分类/抽取、内容理解、意图识别、多轮交互、检索模型等NLP领域核心技术难题。
3.负责相关产品算法的模型训练和服务部署。
4.负责NLP前沿问题的研究，特别是新一代任务型对话、文档型对话、表格型对话、多模态对话、自然语言生成等方向，通过实际应用场景，提供技术解决方案及技术规划。

任职资格:
1.自然语言处理、人工智能、机器学习等相关专业的硕士及以上学历。
2.具备任务型对话系统、开放域知识问答系统或其他NLP相关领域的实际项目经验，熟练掌握相关产品的技术框架和实现路径。
3.至少3年以上自然语言处理相关经验，熟悉自然语言处理、机器学习、深度学习等相关算法，对自然语言生成算法原理有较深认识。
4.具备良好的编程能力，良好的编程规范，熟练掌握Python/C++/Java开发语言，掌握数据结构和算法设计，熟练掌握至少一种常见的深度学习框架。
5.有一定的数据清洗处理能力，熟悉大数据平台如Hadoop/Hive/Spark等优先。
6.要具备基本的英文听说能力，其中优秀者优先。
7.有优秀的英文学术协作能力，在英文期刊和学术顶会上发表过学术论文者优先。

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.