Position Overview:

The Business Continuity Manager [BCM] is responsible for developing, maintaining, and testing the Company's business continuity program to ensure the organization's resilience during unexpected disruptions and/or crises. The position’s primary goals include developing and implementing business continuity plans, supporting the orchestration of risk assessments, & coordinating emergency response efforts. This role requires strong analytical, problem-solving, agile and lean project management skills, as well as the ability to work effectively with stakeholders at all levels of the organization. The BCM is crucial to the resilience & continuity of operations.

Key Responsibilities:

• Design, develop, and implement comprehensive business continuity plans (BCPs) tailored to the Payments Optimization business.

• Ensure plans address both technology and operations requirements, mitigating risks associated with system outages, natural disasters, cyber-security events, and other disruptions.

• Conduct risk assessments to identify potential threats and vulnerabilities within payment systems and operations.

• Evaluate the impact of various disruptions on business functions and develop strategies to minimize these risks.

• Collaborate with cross-functional teams including IT, Operations, Risk Management, and Legal to integrate continuity plans into overall business strategies.

• Serve as a liaison between technology and operations teams to ensure alignment and comprehensive coverage of BCPs.

• Develop and conduct regular tests and simulations of business continuity plans to ensure effectiveness.

• Provide training and awareness programs for staff to ensure they understand their roles and responsibilities in the event of a disruption.

• Lead and coordinate the response to actual business disruptions, ensuring timely and effective action to minimize impact on payment operations.

• Analyze incident responses to identify lessons learned and areas for improvement in the continuity plans.

• Maintain detailed documentation of business continuity plans, risk assessments, testing activities, and incident responses.

• Prepare and present reports to senior management on the status and effectiveness of business continuity plans.

Required Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Risk Management, or a related field.

• Minimum of 5 years of experience in business continuity planning, disaster recovery, or risk management within a financial services or payments environment.

• Excellent analytical, problem-solving, and project management skills.

• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.

• Proficiency in business continuity planning software and tools.

Preferred Qualifications:

• Master’s Degree preferred.

• Strong understanding of payment systems, operations, and associated regulatory requirements.

• Certification in Business Continuity Planning (CBCP, MBCI, or equivalent) is highly desirable.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]   

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