BPO Recruitment Supervisor

Posted:
10/7/2024, 10:00:09 AM

Location(s):
Puebla, Mexico

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
People & HR

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description
Job Description
So, what does a TaskUs Talent Acquisition Supervisor really do?  Think of yourself as an orchestrator, overseeing personnel in volume recruitment ensuring that execution of daily tasks and activities are carried out seamlessly.  As a Supervisor, you will also assist in the implementation of site recruitment strategies, monitor results, and evaluate the same against set targets.  You are organized, detail, and goal-oriented, and you embrace business objectives able to rally a team to class completion.
As a Talent Acquisition Supervisor, you are also responsible for:
  • Coaching the recruitment team continuously, directing and supporting their professional development, driving performance to achieve department goals and objectives, and keeping them informed on policy and process changes
  • Developing and implementing action plans on a daily basis to ensure the attainment of recruitment targets, overseeing full-cycle recruitment procedures, and ensuring all required documents are complete and organized
  • Performing requisition load balancing to ensure that manpower requirements are equitably distributed amongst recruiters in the team 
  • Organizing, leading, and documenting post-interview debrief/feedback and post-mortems with recruiters
  • Developing creative recruitment solutions if the team is experiencing difficulties in attracting the appropriate level and quality of manpower/staffing requirements 
  • Designing, revising, and/or enhancing recruitment tools and templates such as application forms, and interview questionnaires as well as developing online processes for the expediency and facilitation of recruitment processes 
  • Managing executive and hiring department leadership by recommending new concepts, providing advice, and constantly coordinating with them on manpower needs and profile requirements
  • Collaborating with other departments involved in the overall recruitment and onboarding processes
  • Maintaining a network of contacts that includes vendors and community organizations and participating in internal and external recruitment activities
  • Stay informed of trends and innovative recruiting techniques in order to be competitive in cutting-edge, state-of-the-art recruiting practices
  • Perform other duties as assigned by management
Requirements:
  • At least two years of experience supervising volume for BPO recruitment operations
  • A Bachelor’s Degree in HR Management, Business Studies, Marketing, Psychology or equivalent
  • High emotional intelligence
  • Proficiency in Google and Microsoft applications
  • Excellent communication, interpersonal, organizational, and database management skills
  • Customer service orientation
About TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of March 31, 2022, TaskUs had approximately 47,000 employees across twenty-three locations in 12 countries, including the United States, the Philippines and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.