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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

IT Infrastructure and Systems

# of Open Positions:

1

Faculty/Service - Department:

IT Collaborative Services

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted:

December 05, 2024

Applications must be received BEFORE:

December 16, 2024

Hours per week:

35

Salary Grade:

UOITP Grade11

Salary Range:

$90,424.00 - $112,432.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, the incumbent installs, configures and maintains the server infrastructure and systems to support and improve the efficiency of the organization’s operations. Ensures that the IT assets for its designated group or team are managed in a manner that maximizes the use of the University’s technical resources and ensures the stable, secure and consistent performance of the infrastructure. 

In this role, your responsibilities will include:

• System Maintenance and Repair: Identifies diagnoses and develops solutions, including system patches or version upgrades, to repair and resolve technical issues with the server infrastructure systems in a timely manner. Maintains core application infrastructure, including virtual servers, networks and firewalls.Acts as an escalated level (or highest level in some faculties/services) of support for other technicians/analysts to resolve complex server infrastructure issues.
• New Technology Assessment and Advice: Conducts market research, technology assessments and analysis and provide advice to clients for the effective selection and integration of systems within the existing infrastructure. Supports the Manager in the design of the server infrastructure and systems by providing advice and recommendations in order to continuously improve their operation. Assists in the evaluation of software options (custom versus off-the-shelf) to determine hardware requirements to support the IT solution.
• Server Maintenance: Monitors the performance of the server infrastructure to ensure they are at all times capable of supporting the business needs of the University. Conducts testing of new or customized application modules to ensure application meets specifications. Provides ongoing maintenance and operational support for applications.
• Technical Advice: Exchanges technical expertise with peers in order to support the maintenance and operation of the University’s server infrastructure. Provides technical expertise, training, and consultation to other staff. Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools and provides input to strategies for ongoing support and upgrade of these systems.
• Project Management: Manages small to medium sized projects. Supports application lifecycle and applies and follows appropriate change management methodologies and best practices. Develops or modifies software code to meet specifications or facilitate integration. 

What you will bring:

• University degree in Computer Science/Information Technology or related field or an equivalent combination of education and experience.
• Minimum 5 years of experience supporting large scale server infrastructure systems in a multi-platform environment.
• Knowledge of programming and operating systems principles.
• Knowledge of server infrastructure, systems architecture and maintenance.
• Knowledge of multiple programming languages.
• Knowledge of computer security and access principles and best practices.
• Knowledge of the University’s IT policies, procedures and standards 
• Experience in configuration of complex servers and systems.
• Experience in virtualization technologies, storage, and systems administration. 
• Experience working in a customer service environment.
• Analytical skills to diagnose and repair server infrastructure system problems. 
• Organizational skills to prioritize work and meet multiple strict deadlines.
• Ability to communicate technical concepts in a non-technical manner. 
• Bilingualism – French and English (spoken and written).

#LI-Hybrid #LI-DP1
 

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.