About the Business

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

Do work that matters

Reporting directly to the Senior Manager, Network Support and Operations, the Regional Operations Officer is accountable for supporting the Commonwealth Private business to achieve all customer service and performance outcomes through directly supporting the NSW Team as well as the following functions:

• Compliance: Completion of activities as required within controls uplift programme.
• Management Information and Reporting: Extract, compile, monitor for accuracy and forward reports from different systems to relevant managers across the business
• Administrative Support: Undertake all assigned administrative tasks, including those related to team member, business case motor vehicles, mobile phones, co-ordination of technology purchases, payment of all invoices on behalf of the business and internal training
• Client Events – event support and execution as guided by the Client Experience team.
• HR Support: Provide HR support for the Team Leaders, Executive Managers and State Managers. This includes assisting with onboarding new team members, monitoring staffing levels, absenteeism, leave planning, reviewing of HR reporting and identifying potential issues.
• Operational Support: Completing Ad Hoc tasks as requested by leaders within the business.

We’re interested in hearing from people who have:

• The capacity to work in a fast-paced environment.
• Strong influencing skills.
• Ability to show initiative and drive to make things happen.
• Strong communication skills.
• Ability to engage with various stakeholders on varying levels.
• Ability to take a holistic view and structured approach to problem solving.
• A strong understanding of the Operational Risk procedures and policies.

What’s in it for you?

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

Advertising End Date: 09/10/2024