Job Summary

The Manager of Backup Team is responsible for overseeing Open System Backup and Recovery services  in Ensono international data centers, The leader will lead regional teams and interact with global teams to minimize risk, execute change, reduce service disruptions, and optimize service delivery. This is a Multivendor Backup environment with TSM, Cobalt Iron, Commvault, NetBackup, Networker This individual must have strong leadership skills and be able to influence and work effectively with Global cross functional teams and driving a best-in-class operational experience. 

Ensuring rotating on-call support for 24 x7 coverage of production infrastructure and applications

• Managing a team tasked with implementation and operations of a Backup infrastructure, datacenter administration, Backup servers, Tape, Backup Clients, and operations that support the applications and business processes as required

• Collaborating with Product Engineering teams

• Collaborating with Project/Build teams

• Collaborating with SDMs on client concerns

• Being an active participant in setting direction and strategy for the backup team and its products/services

• Active mentor in developing and educating team members, participant in setting direction and goals on an individual level

• Ability to manage team members via performance reviews/appraisals and ongoing one to one session

• Working with Ensono’s clients to understand their business and collaborate on how Ensono’s Backup Services team can best align with them to ensure our processes, strategies and technologies are meeting their demands and expectations

Process

• Creating, managing and reporting against KPIs for the Backup operation, overseeing all environment change management and deployment activities

• Consistently improving performance and reliability as the platform scales, driving continuous improvement through operational metrics and industry best practices

• Implement and maintain full operational compliance against various security and compliance requirements

• Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono

• Building best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams

• Ticket queue management

• Infrastructure capacity management

• Infrastructure lifecycle management

• Problem management

Technology

• Management of Backup technologies, TSM, Cobalt Iron, Commvault, NetBackup, Networker.

• Ensure reliability, recoverability and optimum performance of client dedicated environments

• Deliver service availability at or greater than the expected contractual levels

• Overseeing deploying, maintaining, and supporting solutions across the client’s Backup infrastructure

• Deploy and utilize automation tools to minimize human operational requirements

• Acting as a technical leader for visible and complex projects, advocating for solutions across organizational boundaries

• Provide thought leadership on client’s environments to ensure any gaps are reported and recorded with client and Ensono Technical Delivery teams

• Learning on the job and exploring new technologies. Leading and encouraging team towards this constant learning mindset

• In depth knowledge of supporting Backup technologies – NetBackup, Commvault

• Designing, implementing, and supporting technology stacks working with Product Engineering teams to deliver new products and services leveraging continuous delivery and integration

Qualifications

• 5+ years of technical staff management of more than 8 team members

• 3+ years of Operating system administration experience

• 5+ years of TSM experience and knowledge

• 3+ years of Commvault systems administration experience

• 3+ years of Networker systems administration experience

• 3+ years of Netbackup systems administration experience

• Knowledge of Cobalt Iron systems administration experience will be added advantage