The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Customer Service Executive with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters 

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• At least 7 years’ experience in Insurance Industry, preferably in Policy Servicing

• Familiarity with working with AS400 systems and Microsoft Office

• Good interpersonal and communication skill

• Preferably Mandarin speaking

• Customer centric mindset

On the job you will: 

• Responsible to execute the Company’s policy conservation efforts and initiatives, including preventing policies from lapsing or being surrender and to ensure that all cancellation request are thoroughly investigated

• Provide the necessary assistance to policy holder on matters related to insurance policy

• Ensure written enquiries received are timely and properly recorded and updated

• Compile data from records to prepare periodic reports

• Manage MYCARE mailbox, issue acknowledgement to email sender, ascertain nature of senders’ concerns and route correspondence to other department for reply/route correspondence to correct destinations

• Manage incoming correspondences received through post and fax. Issue acknowledgement to the sender, ascertain nature of senders’ concerns and route correspondence to other department for reply/route correspondence to correct destinations

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 

• A bold ambition and set of goals to be a leader in driving transformation in our industry 

• Our best. Every day. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid