Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.​

Job Description:

• Experience in production support activities.

• Ability to help resolve workflows/tools and technical questions for the customer efficiently and effectively.

• Provide troubleshooting and guidance to customers in resolving their issues.

• Ability to ask probing questions to help identify and diagnose problems.

• Experienced in troubleshooting, documenting, and refining internal processes.

• Ability to follow standard policies and procedures.

• Follow up on open incidents and keep customers informed.

• Guide users with simple, step-by-step instructions.

• Ability to identify situations when it's necessary to escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support)

• Ability to create technical documentation and manuals.

• You are an individual who performs at a high level in a fast changing and demanding environment.

Qualifications:

• Excellent problem-solving skills

• Proven customer support service skills.

• High attention to details.

• Self-motivated with a strong sense of accountability

• Ability to "think out of the box" for complex issues.

• Excellent communication, advanced English reading, writing, listening and speaking skills.

• Experienced in writing technical documents.

• Strong analytical and interpersonal skills.

Requirements:

• 3 years of experience required with minimum of a Bachelor's/Master's Degree in Computer Science/ Engineering.

• Experience with issue tracking tools like JIRA or ServiceNow

• Proven excellent debugging skills

• Working knowledge of SAP or MuleSoft or Intient (Accenture Intelligent Patient Platform) is added advantage.

What we offer​

• Health and Life Insurance​

• Accenture days, 3 additional vacation days​

• On site doctor​

• Birthday leave​

• Internet reimbursement

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.