We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary:

Reporting to the Workforce Operations and Payroll Lead, the person in this role will support the Workforce Operations Team’s objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Workforce Operations Sr. Specialist will handle critical HR support functions and assist in delivery of HR including administrative, operational processes, onboarding procedures, employee updates, job changes, terminations, benefits administration, and transactions, and leave administration and transactions.  This role will handle more complex issues before escalating to the Workforce Operations and Payroll Lead and may help handle confidential matters requiring specialized knowledge or experience.  

Essential Duties:

• Execute and support a vast array of centralized operational HR business processes spanning the employee and owner lifecycle.  This may include:
  • Monitor regular reporting and completion of pre-hire, onboarding and offboarding tasks
  • Administration of the education, tuition, and certification reimbursement programs, as well as queries and reporting
  • Support Talent program administration, inquiries, and tracking related to annual compliance surveys, employment verifications, etc.
  • Actively maintain service queue through HR applications (Workday and ServiceNow) and assist the Talent Service Desk as next level Tier 2 support 
  • Provides excellent service to the employees, owners and Talent Team members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation. 
  • Collaborate effectively within and outside the team to ensure integrated approach to the Talent experience 

Act as a SME with specialized knowledge or experience to be able to lead a large team project 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].