FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role is responsible for handling day-to-day HR inquiries and employee activities logged through case management via HR portal as well as handling grievances and employee relations matters as and when contacted by employees directly.

In addition, the incumbent will also engage in enhancing HR automation capabilities, drive HR operational excellence by using technology such as robotics and AI. Join an exciting team!

Roles and Responsibilities:

• Handle general inquiries raised and logged through case management via HR portal independently. These inquiries typically require investigation and follow up actions such as Payroll discrepancies, Taxes, Policy clarification for exceptions and special circumstances e.g. leave of absence, Employee unable to find relevant policy

• Provide advice/guidance to general employees on standard policy matters

• Lead end to end on/off boarding processes of general employees

• Handle grievances and compliant cases

• Raise exception case to either HRBP or HR functional specialist for complex employee relation matters

• Liaise and assess the delivery of services by external vendors for work visa,  payroll, employment screening, tax advisory

• Prepare and submit regulatory reports

• Review article feedback from employee to fine tune knowledge articles

• Partner with HR functional specialist to develop and review articles

• Update knowledge articles, as needed

• Liaise with Global CoE to troubleshoot and resolve issues identified from automation exception report

Minimum Job Requirements:

• University graduate preferably in HR management or related subject area Minimum 8 years of relevant HR and Advisory experience

• Workday experience will be good

• Good communication, interpersonal, analytical, problem-solving and time management skills

• Meticulous and able to work under tight deadlines, deal with difficult, sensitive and confidential issue

• Excellent skill in computer applications such as MS Office

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.