A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Coordinate sales processes and customer relations for DOSM and other managers as required
• Answer telephones within Loews Star Service guidelines. Never answer with "hold please". Always allow caller to speak first, if necessary to put him/her on hold.
• Maintain an orderly system to ensure the delivery of all messages to office staff
• Prioritize work on a daily basis
• Be pleasant and helpful with internal and external clients
• Accurately type correspondence including memos, forms, contracts, and letters as needed
• Input account, booking and profile information into the DMPE system within the designated time frame and adhere to all guidelines as set forth in the Delphi Procedures and Standards
• Run future availability reports each day and distributes to sales team
• Make travel arrangements for his/her Manager including airline, hotel, car rental, cash advances and registration for conventions attending
• When receiving a lead, ask for all pertinent information. Use client's last name during conversation. Give client name of sales manager that will be returning phone call. Always thank the caller for calling
• Set-up and maintain files in a neat and orderly manner adhering to the prescribed format (i.e. Left side: contract; Right side: booking recap, original notes or inquiry form, parking memo, detailed reservation listing, rooming list and changes to list, correspondence, amenity requests, credit information on bottom)
• Assist with return phone calls. Help clients with details on upcoming groups.  Make every effort to resolve requests on the first call.
• Make reservations and take care of amenities for Managers.  Follow-up by double-checking all VIP reservations and amenities. Call the Reservations Department and have the VIP rooms pre-assigned. Call Room Service to see that they have amenity request. Notify Manager of room assignment and status of amenity 
• Ensure that personal note accompanies all amenities
• Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
• Prepare contracts for Sales Managers; merge, alter and distribute for a tentative booking
• Assemble proposals and regret correspondence for Sales Managers
• Create reader files for Sales Managers and prepare them for monthly review by the Director of Sales
• Produce V.I.P reservations for the Reservations Department, and follow up to ensure the guest will be accommodated upon arrival
• Assist in training new Sales Assistants on how the Sales Department and the hotel operate to accommodate clients/guest and their daily responsibilities to the Sales Manager
• Create Post Convention Reports, merge corresponding thank you letters
• Assist other Sales managers with contracts, proposals and letters, when these situations arise
• To develop working relationships with hotel department heads and operational areas
• Execute administrative needs for special projects and events
• Proof-read all correspondence for accuracy and readability

Supportive Functions and Responsibilities

• Respect guidelines of confidentiality and code of ethics in all company areas
• Represent Loews Hotels in a professional manner at all times
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Proficient in Microsoft Word, Excel, Opera, and Delphi
• Excellent communication, organization, written and guest relations skills
• Able to work a flexible schedule, including weekends and holidays
• Must be able to provide outstanding customer service to internal and external guests

Education: 

• Minimum two years office experience, preferably in a sales environment