• Great opportunity within our Network and Voice Technology Team

• Opportunity to innovate and drive change through technology

• Permanent, full time role – working at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. 

The Product Analyst supports the Qantas Network and voice Team, working with our service partners, business partners, wider technology domains and external parties to act as a conduit between the business & technology. This role supports the lifecycle for designated products, their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes –from concept through to operations.  

You will work with closely with stakeholders to improve their processes and systems, and support the delivery of new features, enhancements and initiatives. This role governs service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.  

You’ll have:

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines

• Previous aviation or travel industry experience is desirable

• Data network and network Security technology experience would be an advantage

• Demonstrated expertise and practical experience with data analytics tools such as Excel and Power BI

• Strong stakeholder engagement and management skills

• Able to work cross-functionally and align business unit processes to enterprise business processes

• Proven ability to apply analytical and critical thinking skills to solve, and lead the solving of, strategic problems

• Proven track record of operating in IT Delivery environments from concept to BAU

• Prior experience with, and strong comfort using, collaboration tools such as Microsoft Teams, JIRA and Confluence to document and manage stories

• Demonstrated understanding and use of modern delivery frameworks and their methodologies (ITIL, ITSM, Agile)

• Strong experience in working with data sets to deduce accurate insights

• Excellent verbal and written communication skills with the ability to communicate complex ideas clearly to various audiences

• Project, change, or vendor management experience

• Experience in Operations and / or working in ongoing product lifecycle

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Be a part of something special – get in touch today.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications Close: Friday 30 August 2024