The Role: International Payroll Specialist

The Location: Mexico City

The Impact: Safeguard Global is a global payroll company specializing in global payroll outsourcing.  The International Payroll Specialist will be responsible for managing international payrolls in a fast paced environment. This role will be in charge of receive, validate and analyze the payroll inputs The role will also take full ownership of all client communications, ensuring timely responses, follow through, and resolution of client enquiries. 

Responsibilities:

Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients

To ensure timely receipt and delivery of payroll data in accordance with payroll schedules

Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations

Responsible for timely and accurate submission of all payroll data to required partners and/or clients

Responsible for on time receipt and delivery of net pay and payroll reports in line with agreed upon payroll schedules

Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards

Managing enquiries from clients, internal regional service centres, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements

Develop and drive action plans and root cause analysis reports for issues, as required

Participate in the development of processes and procedures for the team in accordance with customer and business requirements

Detailed focus on quality, accuracy, and timeliness of payroll related activities as assigned

Adhere to SSAE16 compliance audit controls and requirements

Additional duties as required 

What we’re looking for:

Experience in multi-national shared service environment

Experience processing global payroll

A professional payroll qualification

Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process

Strong excel skills, advanced level

Fluent English in both spoken and written skills / Portuguese desirable

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.