We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Modern Work Teams Engineer

This role is to participate in our national team as an engineer and take ownership of our offerings around Microsoft’s Modern Workplace suite of solutions for key clients across North America.  A strong technical skill set combined with strong customer management skills will be a key to success in this opportunity.  This role will require customer interaction, development of demos and PoC’s to support the sales process as well as the ability to design and lead the technical solution implementation. 

This role includes leading the construction of standard project delivery guides and tools, training to technical and non-technical staff and developing a strategic roadmap for clients to enable adoption of the full stack of Microsoft 365 E3/E5, with a focus on Microsoft Teams for industry, meeting room solutions and modern experiences.
The Modern Workplace engineer will work as a business advisor to provide timely, high quality client service to our mid-market clientele. The successful candidate will have excellent communication skills (written and oral), problem solving skills, a strong work ethic, and good client relations.  

Responsibilities include: 

·       Perform the design, implementation, configuration of M365 E5 type components for clients

·       Serve as a national resource and escalation point for projects across all regions

·       Construct roadmap and migration/integration technical plans for clients

·       Draft statements of work to support the client project goals and outcomes

·       Identifying and escalating cross selling opportunities across RSM portfolio

·       Establishing rapport and trust with key client decision makers 

·       Excellent verbal, written and interpersonal communication skills and ability to interact with external clients 

·       Ability to multi-task and manage a variety of projects at once

Basic Qualifications:

·       Bachelor's degree in Information Technology or equivalent experience and technical certification 

·       Minimum three to five years’ experience with related Microsoft 365 technologies such as Azure AD, Exchange online, Intune, and Teams.

Preferred Qualifications:

·       Lead customers in their transition into Microsoft 365

·       High-level expertise in sophisticated identity, productivity, collaboration, security/privacy, and experience integrating them into cloud and hybrid solutions as required

·       Technical middle-market -scale experience with cloud & hybrid infrastructures

·       Strong hands-on technical experience with Office 365 and across Office collaboration products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups

·       Exposure to Power Automate, Flow, and/or Visio is a plus

·       Technical breadth. Experience with cloud, hybrid infrastructures and adjacent technologies, architecture designs, migrations, and industry standards required.

·       Senior level experience with Windows OS (Windows 10, Server 2012+), Group Policy configurations

·       Microsoft Azure Services, direction and evolution as related to enterprise desktop, mobile and infrastructure services. Key areas include Azure Active Directory and modern authentication architectures, conditional access and deployment of services 

·       IT consulting experience with mid-market clients a plus

·       Microsoft certifications (MS-100, MS-101, MS-500, AZ-900)

·       Office365/Microsoft365 design implementation and administration experience

·       Experience with securing Office 365 tenants is a plus

·       Scripting experience (PowerShell, Batch, VB) is a plus

·       Strong customer service orientation 

·       Strong problem-solving skills and ability to provide hands-on technical support 

·       Ability to work both independently and as part of a larger team

Willingness to travel throughout the country area as needed (15-20%)

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].